Service levels: Adequate
Pricing: This is where Capitec shines. Extremely well priced and best interest rates for small savings. They blow all other banks out of the water here.
How can they improve? When I went to open my account the atmosphere inside the bank was very informal, in a bad way. It didn't strike me as professional. It made me feel a little uneasy about banking with them. This was the Cape Town branch in the CBD. It was their incredible rates that make me ignore this fact.