FNB and Absa to roll out more Smart ID branches

The Department of Home Affairs plans to expand its Smart ID and passport partnership with South Africa’s banks, by adding 20 additional branches to the programme in major urban centres.

The Smart ID partnership was launched in 2015, with Standard Bank, Absa, Nedbank and FNB joining the programme.

The service allows South Africans to go to select bank branches to apply for the new Smart ID card, book an appointment to capture biometrics, and then be notified when the card is ready for collection.

The department currently has the Smart ID services available at the following 13 bank branches:

  • Absa Lifestyle Centre – Centurion
  • Absa Towers – Johannesburg
  • FNB Towers -Johannesburg
  • FNB Lifestyle Centre – Centurion
  • FNB Menlyn – Pretoria
  • FNB Merchant – Sandton
  • Nedbank Arcadia – Pretoria
  • Nedbank Constantia Kloof – Johannesburg
  • Nedbank Rivonia – Sandton
  • Standard Bank – Centurion
  • Standard Bank Killarney Mall – Johannesburg
  • Standard Bank Simmonds Street – Johannesburg
  • Standard Bank Canal Walk – Western Cape

The department has since revealed that, to date, the participating banks have processed in excess of 168,000 Smart IDs and over 152,000 passports.

According to the department, it intends to open 20 more branches in SA banks, targeting other urban areas, such as Durban, Pietermaritzburg, East London, Nelspruit and Polokwane.

Based on feedback from the banks running the trial, the 20 new branches appear to be from FNB and Absa. Standard Bank and Nedbank provided no feedback on their plans.


FNB said that it currently has three live sites in Gauteng with the fourth under revamp.

“We have identified additional branches in all other Provinces in metro environments and working with the DHA on implementation dates,” it said.

The group says that it aims to have 11 sites live as part of its second phase of roll-out, though it did not specify where.


Absa said it currently has two branches with a Department of Home Affairs presence, assisting with IDs and Passports (Centurion Lifestyle Branch, Towers North Branch) and has nine more in the pipeline:

  • Sandton City, Johannesburg
  • Stellenbosch, Western Cape
  • Greenacres, Eastern Cape
  • Menlyn Maine, Tshwane
  • Key West, North West
  • Claremont, Western Cape
  • Rosebank Mall, Johannesburg
  • Pinetown, KwaZulu Natal
  • Fourways, Johannesburg

Standard Bank and Nedbank did not respond to questions by the time of publication.

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FNB and Absa to roll out more Smart ID branches