FNB looking to expand Smart ID and passport branches in South Africa

 ·5 Jun 2023

The partnership between the Department of Home Affairs (DHA) and South Africa’s major banks for providing Smart IDs and Passports has been highly successful, with one of the biggest partners, FNB, looking to work with the government to expand the services further.

The bank revealed in April that the pilot partnership that enables the banks to host DHA satellite offices was extended to September 2023.

“Our ambition is to continue working with the Department to expand this important service to more sites or branches across our footprint,” the bank said.

FNB said that, through its partnership with the DHA, it has issued over 400,000 Smart IDs and passports at its branches since 2015. It has issued over 190,000 Smart IDs and 230,000 passports across seven participating branches to date.

“We are humbled by how our customers have continued to embrace this service by collecting their IDs and passports at our branches. This collaboration provides a great framework to improve access to essential services, which have a fundamental social and economic impact,” said FNB head of Points of Presence, Lee-Anne van Zyl.

“An identity document is key to accessing economic opportunities such as employment, financial services, and even mobile telecommunications,” she said.

Van Zyl also clarified how South Africans can book appointments to make use of the service at the bank’s branches.

The booking process for ID and passport documents is facilitated through eChannel, a Home Affairs online booking portal that captures the applicant’s personal details, not through FNB directly. 

FNB said that customers can apply via the DHA’s online booking system and then collect their IDs and passports at the participating branches.

Customers will then schedule a time to visit their chosen branch for fingerprint verification after the application is processed online.

An SMS confirmation will notify the consumer when the document is ready for collection.

Where South Africans can go 

There are currently 27 branches where South Africans can get their Smart IDs and Passports, with Standard Bank having the most DHA-supported locations:

  • Standard Bank — 9
  • FNB — 7
  • Nedbank — 5
  • Absa — 4
  • Discovery Bank — 1
  • Investec — 1

Home Affairs Minister Aaron Motsoaledi previously said that the department wants to add 43 more offices at bank branches once a memorandum of Understanding (MoU) relating to a Public Private Partnership (PPP) Service Level Agreement (SLA) was signed.

Nedbank said that its customers are currently only able to apply for ID documents at Nedbank branches that represent the DHA, however, once put into place, the SLA agreement may include other services for clients, even if the bank branch is not associated with the DHA site.

Until the SLA is signed into place, here are all the locations where South Africans can get their Smart ID or passport.


Home Affairs bank branches
Bank Address Contact number
Standard Bank (4)
Standard Bank Centurion Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre 012 671 4042
Standard Bank Killarney Mall Killarney Mall, Riviera Rd, Killarney, Johannesburg 011 486 0002
Standard Bank Jubilee Mall Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal 011 351 7814
Standard Bank Simmonds Street 5 Simmonds St, Selby, Johannesburg, 011 631 1624 / 011 639 4205
FNB (4)
FNB Centurion Lifestyle Centre Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion 066 460 0530 / 012 653 2661
FNB Glen Shopping Centre Shop U2, The Glen Shopping Centre, Glenvista 061 495 4441
FNB Lynwood Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria 066 460 0130
FNB Merchant Place 4 Merchant Place cnr Rivonia and Freedman Dr Sandton 066 290 3307
Nedbank (3)
Nedbank Arcadia Shop 25, Nedbank Plaza, Beatrix Street, Arcadia 066 460 0122
Nedbank Constantia Kloof 16 Constantia Boulevard Constantia Kloof Roodepoort 011 639 4208
Nedbank Rivonia 135 Rivonia Road, Sandown, Sandton 066 290 3257
Absa (3)
Absa Centurion Lifestyle Centre Shop 36 cnr Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion 066 460 0356
Absa Key West Krugersdorp Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp 079 900 6457
Absa Sandton City Cnr Rivonia Road and 5th Street Sandton 066 290 3314
Discovery Bank (1)
Discovery Bank Head Office 1 Discovery Place, cnr Rivonia Road and Katherine Street, Sandton 0860 998 877
Investec (1)
Investec Bank Sandown 100 Grayston Dr Sandown Sandton 011 286 7000

Western Cape

Home Affairs bank branches
Bank Address Contact number
Standard Bank (2)
Standard Bank Canal Walk Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City 021 529 8216
Standard Bank Mitchell’s Plain Promenade Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain 0860 123 000
FNB (1)
FNB Greenpoint Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint 087 345 6090
Nedbank (1)
Nedbank St George’s Mall Shop 3 The Box, St Georges Mall cnr Riebeeck Street 0800 555 111

Eastern Cape

Home Affairs bank branches
Bank Address Contact number
Standard Bank (1)
Standard Bank Newton Park 1 Pickering St Newton Park Port Elizabeth 041 404 8319
Absa (1)
Absa Port Elizabeth 682 Cnr. Bagshaw & Govan Mbeki Avenue
Port Elizabeth
041 404 8319

Northern Cape

Home Affairs bank branches
Bank Address Contact number
Standard Bank (1)
Standard Bank Kathu Mall Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg 053 723 9610

KwaZulu Natal 

Home Affairs bank branches
Bank Address Contact number
Standard Bank (1)
Standard Bank Kingsmead 1 Kingsmead Way, Durban 031 308 7900
FNB (1)
FNB Cornubia Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban 031 308 7900


Home Affairs bank branches
Bank Address Contact number
FNB (1)
FNB Burgersfort Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort 072 457 8619 / 013 216 0098


Home Affairs bank branches
Bank Address Contact number
Nedbank (1)
Nedbank Nelspruit (Temporarily closed) Shop 65 The Crossing Shopping Centre cnr Samora Machel and Madiba Drive Nelspruit 081 336 5941

Read: Warning over bank reversals in South Africa

Show comments
Subscribe to our daily newsletter