Extended FNB banking hours after downtime
FNB CEO, Michael Jordaan apologized for the delays and unavailability of banking services over the last two days.
Jordaan said in an email to customers that the bank experienced a “massive power surge” in its data centre on Tuesday, 20 March 2012, which resulted in the interruption of its banking systems.
“Indications suggest that this surge was in the range of 12,000 kVA, which is equivalent to eight times the strength of a typical lightning strike,” said Jordaan.
Jordaan explained that FNB regularly tests the integrity of its banking infrastructure, but that this scenario was so severe and unprecedented, that it could not have been foreseen.
“During the course of the evening of 20 March 2012, banking services were progressively restored from 21h00 onwards,” said Jordaan.
More problems were experienced on Thursday which Jordaan said were as a result of “latent problems resulting from the massive power surge”.
“To maintain the availability and prevent any further loss of our banking services, we moved to our alternate back-up systems,” said Jordaan.
“I am pleased to confirm that all our systems are now up and fully operational. All branch hours will also be extended by an hour today to help customers who were inconvenienced,” said Jordaan.
Jordaan told customers that FNB is taking every measure to ensure that such events do not reoccur.
Related articles
Loading ...