Warehouse store Makro is set to launch its click-and-collect locker concept commercially from September.
Makro, owned by Massmart, first announced its locker service in November 2014, and unveiled the field test phase for the online fulfillment solution at select Sasol forecourts in Gauteng, in June.
Makro also announced a partnership with McDonald’s SA in June, to field test lockers at the quick service restaurant.
“The McDonald’s partnership is in line with the original strategy of positioning lockers in safe and convenient locations including petrol station forecourts, fast food restaurants, office parks and Makro stores. Ten Makro Pick-up Lockers will be rolled out over the next month (June); five at Sasol forecourts, four at McDonald’s restaurants and one at Makro Woodmead.
“Much is being learnt from the General Merchandise and Liquor online offerings, launched in March and October 2014 respectively, and we remain excited at the potential of this channel,” Massmart said in a statement on Thursday (27 August).
“Analysis of online customer purchasing behavior has indicated that click-and-collect customers typically make further purchases in-store when collecting their online purchases.
“Whilst still effectively in test-phase, the new Makro Pick-up locker project demonstrates our willingness to innovate, and during September 2015 we will launch a Commercial Customer online solution,” it said.
Those who want to use Makro’s pick-up lockers can select them as a delivery option when buying online, as follows:
- Select the products you want to buy and add them to your trolley
- Proceed to the online checkout
- Select “Locker Collection” on the fulfillment option page
- Select your locker location of choice
- Pay for your order (including the locker collection fee)
- You will receive an SMS notification when the order is ready for collection at your selected locker
- Pick up your order from the locker within 48 hours
The locker collection fee is R30.
Should you not be able to collect your order within 48 hours, Makro will cancel your order and refund you according to the payment method you used.