Microsoft launches chat-based app Kaizala Pro in South Africa

Microsoft’s latest mobile offering, Kaizala Pro, is now commercially available in South Africa.

Microsoft Kaizala is a mobile app that improves the way businesses communicate and collaborate. It’s designed for large group communication, workflow management, reporting and analytics, and is integrated with Office 365.

Nick Keene, Modern Workplace Business Group Lead at Microsoft, said the app addresses several challenges faced by many businesses across the region who manage field staff remotely.

“Mobile technology is enabling businesses to embrace the Fourth Industrial Revolution and digitally transform their operations. Microsoft Kaizala is ideal for organisations that need to communicate with large numbers of workers to enhance business agility, collaboration, and organisational productivity,” he said.

Kaizala also provides actionable information through analytics and reports.

Kaizala extends beyond a mere communication function, Microsoft said. Because many workers in the region often don’t have an email address, it only requires a mobile number to sign a user up.

The app is also optimised to work on any network – including slow 2G networks.

Additional features include the ability to:

  • Communicate with and manage an unlimited number of users. This includes employees, front-line workers, customers, suppliers and citizens. Organisations can create flat, hierarchical or discoverable public groups in minutes, from contact lists, directories or ad hoc sharing. For users in remote areas, the app is optimised to work on slow 2G networks and users don’t need an email address to sign up, only a mobile number.
  • Broadcast and collect information in a structured way through action cards. This includes sharing announcements; photos, videos or documents; hosting polls or surveys; assigning tasks; providing training content; marking attendance; and tracking workforces using location tracking.
  • Gather rich insights from data with built-in analytics. Organisations can view results in real-time, organise large amounts of information with an aggregated view of user responses and get reports at each level of the organisation.

What is included in Microsoft Kaizala Pro?

Microsoft Kaizala Pro has premium features that include user and group management; system integration and automation using Microsoft Kaizala APIs; advanced reporting and analytics; the ability to publish custom actions and to create public groups, an organisational profile and directory, and support.

With Kaizala, customer’s messages, photos, video files, audio files, documents, polls, surveys, and other data is protected by encryption in-transit and at-rest. Managers can decide who has access to company data.

All Kaizala data is stored in Microsoft Azure datacentres, which adhere to industry standard security and compliance certifications.

“This means only you and the people with whom you are communicating can see what you have sent them,” said Keene. “Microsoft Kaizala is currently Tier-A compliant and our engineers do not have access to any customer data.”

“As we roll out Microsoft Kaizala in South Africa, we hope to connect the complete value chain, including the unconnected parts of organisations. Microsoft’s vision for Kaizala, is to empower every organisation and community to achieve more through purposeful chat,” Keene said.


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Microsoft launches chat-based app Kaizala Pro in South Africa