Home Affairs expands new online booking system in South Africa – and the bank branches where you can get your Smart ID and passport

The Department of Home Affairs has extended its online Branch Appointment Booking System (BABS) to 56 offices, following its launch in June to process Smart ID cards and passport applications.

Home Affairs minister Aaron Motsoaledi said that since its commencement in June 2022, 115,329 South Africans have used this system – now available in all nine provinces.

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The system was initially piloted in 24 of the department’s busiest offices upon soft launch in December, allowing booked and walk-in clients. However, in the future, select Home Affairs branches will only process smart ID and passport applications for clients who have booked an appointment through the Branch Appointment Booking System.

“Apart from making sure that there are no queues in the Home Affairs offices where it is implemented, the BABS system will help eradicate corruption by making sure that those who practice the obnoxious behaviour of selling queue spaces have no clients because clients book straight online and come at the appropriate time, and hence they have no need to buy space from anybody in the queue,” the minister said in May.

The minister said that the department also plans to introduce branches in shopping centres to ease the load on current offices.

Presenting his departmental budget speech in May, Motsoaledi said that while new branches are being built, the introduction of Home Affairs outlets inside shopping malls would provide ‘immediate relief’ in areas that already have high footfall.

“Operating Home Affairs offices at malls will obviate the problem of queuing in the sun or rain. Malls will also provide convenient and safe parking for clients,” he said.

Discussions are already underway with several malls around the country, including:

  • Menlyn Mall in Tshwane
  • Cresta Mall in Johannesburg
  • Southgate Mall in Johannesburg
  • The Pavillion in eThekwini
  • Tygervalley Mall in Cape Town

“Since the malls still have to move some tenants around to make way for Home Affairs, we will install our equipment there around September this year. We shall start with the Menlyn Mall in Pretoria and then roll out to the rest,” he said.

Banks

Many of South Africa’s popular banks plan to extend the number of branches where customers can get their smart ID cards or passports, and avoid the chaotic Home Affairs process.

Minister Aaron Motsoaledi said in a parliamentary meeting last year, that the Department of Home Affairs’ partnership with banks is planned to extend to 70 branches.

The department is set to roll out its expansion from 1 July 2022.

First National Bank and Standard Bank make up the majority of home affairs supported bank branches while Capitec currently does not offer the service.

Applicants who wish to use their personal bank are required to register on the E-Home Affairs system, book an appointment and then visit the bank to make payment and collect the important documents.

The Department of Home Affairs also plans to expand its own E-services in the next few months to alleviate long queues and reduce strain on the department. The new system allows for clients to make a booking and visit the office on the date and time of the appointment without having to queue.

According to the Department of Home Affairs Annual Report for 2020/2021, the department continues to face common challenges, namely, unstable and uninterruptable network infrastructure, long queues, insufficient and poor office accommodation, and capacity constraints.


Bank branches

The Department of Home Affairs (DHA) continually adjusts its list of approved bank branches where people can apply for a smart ID card or passport, with 26 branches currently available.

The below-mentioned branches do not allow for walk-ins and require an online application and booking process only.

Absa

Branch City Address
Absa Centurion Lifestyle Centre Centurion, Gauteng Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
Absa Sandton City Sandton, Gauteng c/o Rivonia Road & 5th Street, Sandton
Absa Port Elizabeth Port Elizabeth, Eastern Cape Greenacres Shopping Centre, 1 Ring Rd
Absa Key West Krugersdorp, Gauteng Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street

Discovery

Branch City Address
Discovery Bank Sandton Sandton, Johannesburg 1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton

FNB

Branch City Address
FNB Burgersfort Burgersfort, Limpopo Shop 55 Twin City Complex, Dirk Winterbach Street
FNB Greenpoint Greenpoint, Cape Town Media Quarter, Somerset Road
FNB Centurion Lifestyle Centurion, Gauteng Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB Lynnwood Pretoria, Gauteng Shop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria
FNB Merchant Place Johannesburg, Gauteng 4 Merchant Place, Cnr Rivonia Road & Fredman Drive
FNB Portside Cape Town, Western Cape 5 Buitengracht St, Portside Building
FNB The Glen Johannesburg, Gauteng Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg
FNB Cornubia Durban, KZN Shop u56, Cornubia Boulevard

Investec

Branch City Address
Investec Bank Sandton Sandton, Johannesburg 100 Grayston Drive, Sandown

Nedbank

Branch City Address
Nedbank Arcadia Pretoria, Gauteng c/o Steve Biko & Madiba Street
Nedbank Sandown Sandton, Gauteng Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St
Nedbank Constantia Kloof Roodepoort, Gauteng 18 Constantia Boulevard, Constantia Kloof
Nedbank St George’s Mall Cape Town, Western Cape St Georges Mall, Cape Town
Nedbank Nelspruit Crossing Mbombela, Mpumalanga Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit

Standard Bank

Branch City Address
Standard Bank Centurion Pretoria, Gauteng c/o Hendrik Verwoerd & South Street
Standard Bank Killarney Mall Johannesburg, Gauteng Killarney Mall, 60 Riviera Road, Houghton
Standard Bank Simmonds Street Johannesburg, Gauteng 5 Simmonds Street
Standard Bank Canal Walk Cape Town, Western Cape Shop 599 Upper Level, Canal Walk Shopping Centre, Century City
Standard Bank Jubilee Mall Hammanskraal, Gauteng Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757
Standard Bank Kingsmead Durban, KZN Standard Bank Centre, 1 Kingsmead Way, Stamford Hill
Standard Bank Newton Park Port Elizabeth, Eastern Cape 1 Pickering Street, Newton Park
Standard Bank Promenade Mall Cape Town, Western Cape Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road

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Home Affairs expands new online booking system in South Africa – and the bank branches where you can get your Smart ID and passport