JustSolve: Transforming healthcare with high-performance Low-Code
Discover how automation is reshaping healthcare through JustSolve’s success story with a leading South African healthcare provider.
The digital era in healthcare has been revolutionised by technologies like big data, cloud, low-code, and artificial intelligence.
These advancements lean towards solving the increasing need for convenient information access, the privacy of personal and clinic data, personalised care experiences, and efficient care coordination.
In this article, we explore top tech trends for healthcare automation and how JustSolve, the number one OutSystems partner in South Africa, uses low-code to assist global healthcare providers in digital transformation.
Key tech trends to support healthcare automation
The key areas where healthcare organisations can leverage low-code technology to enhance the patient experience and optimise operational efficiencies:
Telehealth and remote care: With low-code automation, healthcare providers can create seamless omnichannel experiences using digital platforms for patients to access care anytime and anywhere.
Streamlining and automating workflows: Low-code automation simplifies and automates healthcare workflows, eliminating complexity and improving the patient experience.
Instant approvals, appointment rescheduling, report generation, and insurance documentation are now paperless and hassle-free.
Enhancing data transparency: Low-code solutions consolidate patient data from various sources, improving data transparency and enhancing productivity and service quality.
Prioritising security and confidence: Healthcare providers can leverage low-code platforms to control access to patient data, ensuring data privacy and accuracy.
OutSystems for instance, provides multiple ISO certifications, HIPAA, CSA, PCI DSS SAQ A, and SOC2 compliance and security out of the box.
Healthcare Automation: A real-life success story
A Leading South African healthcare provider faced significant challenges in managing compliance for their contracted healthcare affiliates, with compliance documentation and policies managed via email, excel spreadsheets and paper-based activities.
To overcome these obstacles, JustSolve utilised the automation capabilities of OutSystems to provide an innovative solution that digitised the governance of affiliates’ compliance documentation into a single portal.
The solution seamlessly integrated the provider’s existing systems, streamlining the business processes.
The objective was to streamline affiliate management by digitising the submission, review, and management of employee contracts, malpractice insurance policies, council memberships and invoices into a centralised system, allowing the healthcare provider to move away from the cumbersome use of paper-based review processes and back-and-forth email threads.
The project achieved remarkable outcomes by successfully automating and simplifying complex processes, resulting in a substantial reduction of the administrative burden on administrators and finance managers.
By implementing these streamlined procedures, two of the main benefits realised were that of compliant affiliates, reducing the risk and exposure of the healthcare provider, and the timely payment of the affiliates, keeping everyone happy.
JustSolve’s exceptional attention to detail, following best practices, and enthusiasm for quality in software development, low-code, UX/UI design, and test practices played a pivotal role in the app’s success.
This was recognised by OutSystems, who awarded them with the Quality App badge and the 2022 Business Impact Award, acknowledging their expertise and the app’s outstanding quality.
Click here to view the full case study
By embracing the latest progressive technologies, such as high-performance AI-driven low-code development platforms, healthcare organisations can revolutionise the industry and transform patient care and operational efficiency and create new customer experiences for each channel.
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