Vodacom hunts 30,000 SME clients

Vodacom is targeting 30,000 subscribers, or 6,000 new SME customers through its new Value Added Service (VAS) offering, One Net Express.

The solution provides a customer with traditional switchboard functionality on cellphones, and 3G desk phones should the customer require a geographic telephone number, all hosted in the cloud.

Gary Hart, executive head of managed network services at Vodacom Business noted in a presentation at the company’s headquarters in Midrand on Thursday (6 June) that One Net Express, which provides big business switchboard benefits to small businesses, is already in use by over two million Vodafone subscribers across the UK and Europe.

“Together these customers have realised savings of over £1 billion in just one year,” he said.

The VAS is available for under R149 per month per device (user) and is specifically designed for companies employing up to 100 employees, Vodacom said.

“It gives businesses traditional switchboard or PBX features on their cellphone,” Vodacom said.

“On top of this, One Net Express includes a host of call management functions, such as hunt groups and auto attendant, which means these businesses never have to miss a call again.”

Businesses will also have the option to either port in or request a landline telephone number for their business, Vodacom said. This number will be accessible to their cellphone with no divert fees.

The new localized service also enables up to five devices to connect to WiFi internet through the reception phone and offers 250MB and 500MB data plans. Hart said that bolt on plans are available, but only to contract customers at this stage.

Vodacom added that the group intends to add bigger data offerings to the product, which launches officially on Sunday (9 June), in the coming months, with the roadmap possible including an unlimited package.

Hart said that SMEs should look at the VAS in terms of productivity. He said that Vodacom aims to attract 6,000 customers in the first year, at five subscribers per customer, meaning a total of 30,000 subscribers.

Vuyani Jarana, chief officer Vodacom Business said: “This is the beginning of our decision to drive solutions to SMEs. We will be coming through with a number of new announcements for business in the coming months.”

The key features of One Net Express according to Vodacom:

  • Auto attendant, which acts like a virtual receptionist, lets customers select a relevant department or person they would like to speak to for their enquiry.
  • Hunt groups intelligently route calls to employees, so the first available user can take the call.
  • Each Vodacom One Net Express user receives 500 free minutes each month to call other One Net Express users within the business.
  • The ability to add an existing landline telephone number to the One Net Express service. Alternatively, Vodacom can provide businesses with a landline telephone number by using a 3G desk phone that works with a SIM card.
  • The ability to instantly connect up to five devices to a 3G desk phone, which has a built-in WIFI router, for an all in one communications solution.
  • Desk phones, mobiles and voicemail are all connected – even across different offices.

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Vodacom hunts 30,000 SME clients