Cell C experiencing network issues

Update

Cell C has identified the problem affecting voice calls on its network.

“Traffic management between our two major data centres was affected. A resolution has been put in place and customers should already be seeing an improved experience. Full service will be restored shortly,” said Cell C.

Original story

Cell C subscribers around the country are reporting that they are unable to make or receive calls on the network.

Cell C said it is aware of the issue, and its technicians were working to fix the issue.

“We are currently experiencing a call set-up issue which is preventing some calls from going through when customers are dialing a number,” said Cell C.

“We apologise for the inconvenience.”

Users have been reporting problems on the web, including Facebook and Twitter.

Twitter comment included: “I can’t receive calls on Cell C’s network”; “Can’t make calls, says System Busy”; and “What’s wrong with your call centres?”.

Mobile data connectivity for many users appears to be operating as normal.

According to the website Downdetector, Cell C has been experiencing problems since early on Friday morning.

Cell C downtime
Cell C downtime

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Cell C experiencing network issues