New banner slams Vodacom

·29 May 2015

An irate Vodacom customer from Fochville is unhappy with the network’s performance, and has put up three banners in a bid to draw attention to his plight.

The three banners, which follow the widely-publicised erection of an anti-Cell C billboard by a disgruntled customer, state the following:

Vodacom – The co. where staff members do not answer phones or read letters.
Vodacom – Cannot give signal/coverage to this part of Fochville (those ads about coverage are probably bull…).
Vodacom – The co. where the CEO (Mr. MSA Joosub) apparently does not answer letters.

Vodacom said it has been in contact with the owner of the banners, and has offered to resolve the problem he is experiencing.

Vodacom statement to MyBroadband:

There are two base stations in Fochville which provide coverage for the area. This customer’s property sits in the radio shadow of a hill, and it doesn’t have a great signal. This affects a very small portion of the town outskirts.

The customer alerted us that in mid-April, his signal deteriorated further. Our engineers have confirmed that there were no changes to the network in the area on or around that date.

We had offered to put a booster at the customer’s house which at the time was not an acceptable solution. We can understand the customer’s frustration, but at this stage there isn’t another short-term solution.

We’ve got a team heading out to his property today to see if we can determine the cause of the signal loss and to again discuss the short-term solution of a booster. First prize is to find a workable medium-term solution at the same time. If we cannot provide a signal then we will look at cancelling the contract with no cost to the customer.

The banners are embedded below.