The South African Post Office is changing its queuing and online systems, which it says will make it easier for motorists to get their vehicle licences.
One of the key changes will see the introduction of separate queues for its regular customers, doing their everyday transactions – including money transfers, bill payments and other postal services.
“The motor vehicle licencing service is being streamlined alongside all service offerings at the South African Post Office. The focus is on cutting the queues to reasonable levels and serve the customer within an acceptable length of time,” it said.
The Post Office said it has also started development on a mobile application to renew motor vehicle licences. This app enables the customer to complete the whole process in the comfort of their own homes or offices, it said.
The entire renewal process, including payment, will be done on the app, leaving only the last step of accessing the actual disc. This will be done in one of two ways:
- The customer can either choose to collect from an SA Post Office outlet nearby;
- The South African Post Office can deliver the disc to the customer – at an affordable delivery fee.
“We are serious about serving our customers’ needs – we have introduced a culture of being obsessed with the customer,” said Nomkhita Mona, group chief executive of the South African Post Office.
“This service, part of the SAPO ‘in my pocket’ strategy, will be available by the end of October this year. The Post Office will continue to offer in-store renewal at selected Post Office branches.”
Mona said that the Post Office would also offer an additional service in allowing bulk motor vehicle licence renewals for fleet and employees of companies.
This service entails the collection of all necessary documentation from company premises, taking them back to the Post Office for processing, printing and delivery back to their offices.
The Post Office has already signed up several corporates and is in the process of offering this bespoke service to more companies and other customers, Mona said.
Not all South African Post Office branches are licenced to provide the car licence renewal service, and it is advisable to check the availability of the service at specific components. These branches can be found on the SAPO website here.
The service is offered in all provinces except the Western Cape. However, SAPO said that it expects to provide the service in the province soon.