![\"Open](\"http:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2015\/10\/Open-Serve-Advertorial-1024x726.jpg\")
<\/p>\n","protected":false},"excerpt":{"rendered":"Openserve is a distinct business unit within the Telkom Group, formed to offer a renewed focus on wholesale customers in particular.<\/p>\n
The separation heralds a new era in Telkom as it prepares to welcome a more open access environment and all the opportunities it offers.<\/p>\n
Openserve\u2019s formation is in line with Telkom\u2019s turnaround strategy to separate its wholesale and retail divisions to facilitate greater focus, accountability and most importantly, customer-centricity.<\/p>\n
“Over the past two years, our strategy has delivered positive results, but it is not yet complete,”\u00a0said Telkom GCEO Sipho Maseko.<\/p>\n
“We have tackled inefficiency, complexity and high costs and our quest to improve our customer experience remains a primary focus.<\/p>\n
“But to fundamentally change the way we do business, while also working to take up a meaningful and impactful role in an increasingly open-access environment, we have had to review our operating model.”<\/p>\n
As part of Telkom\u2019s transformation journey, the company has created distinct business units.<\/p>\n
Separation is important for Telkom as it facilitates the independence of the Consumer division from the Wholesale and Networks division.<\/p>\n
Through this separation, Telkom will improve its customer focus and establish clearer lines of accountability.<\/p>\n
As a stand-alone business unit within Telkom, Openserve will be autonomous and will be responsible for its own profit and loss account.<\/p>\n
According to Alphonzo Samuels, the MD for Openserve, the separation signals Telkom\u2019s commitment to a more competitive market and lower prices for consumers.<\/p>\n
“Telkom has already begun reducing prices associated with wholesale network infrastructure access. With the launch of Openserve, we want to make a significant impact on the way we provide open access broadband to all South Africans.<\/p>\n
“We welcome a more open-access environment and believe that we, as Openserve, can make important headway in helping all South African bridge the digital divide,” said Samuels.<\/p>\n
As a key driver of socio-economic development, Openserve will enable more choice, increased innovation and greater service-provider competition.<\/p>\n
The result will be increased broadband access. Telkom intends to play a substantial role in lowering the barrier to entry for new players and to increase the competitiveness of smaller players.<\/p>\n
Maseko said that while this would not be easy, Telkom will put in the hard work needed to get there.<\/p>\n
“The landscape of telecommunication in our country and around the world has changed and we are responding to this change with this clear and decisive action.”<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
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