Vodacom will compensate subscribers hit by its double debit bug on New Year\u2019s for additional bank charges and lost interest.<\/p>\n
That\u2019s the word from Vodacom\u2019s executive head of corporate affairs Tshepo Ramodibe, who was answering questions<\/a> about the issue on 702 and Cape Talk.<\/p>\n The company also told subscribers it will give them 500MB of free data as an apology\u00a0for the inconvenience. The data will expire in 7 days from\u00a0date it is allocated.<\/p>\n After confirming all refunds had been processed and that Vodacom was working with banks to get them through quickly, Ramodibe was challenged on the fact that money that wasn\u2019t theirs lay in their account accruing interest.<\/p>\n \u201cPart of this conversation with financial institutions is to calculate what erroneously came through to us, and what interest customers would have lost,\u201d said Ramodibe.<\/p>\n \u201cWe\u2019ve made a commitment, as part of the bank charges we\u2019ll make sure that all of that is rebalanced.\u201d<\/p>\n Once the banks have let Vodacom know what amounts are owed to subscribers, Ramodibe said they will communicate with customers affected by the glitch to ensure\u00a0a resolution is reached.<\/p>\n \u201cWe want to ensure people this was an error and not an exercise in getting additional funding.\u201d<\/p>\n Vodacom refunding customers after debit glitch<\/a><\/strong><\/p>\n Vodacom double debit glitch hit 200,000 accounts<\/a><\/span><\/strong><\/p>\nMore on Vodacom<\/h3>\n