Banking group FNB has on Thursday (April 26) unveiled \u00a0its first dotFNB store at Nicolway Shopping Centre in Bryanston.<\/p>\n
\u201cWith the gathering momentum of digital self-service banking, customer experience has become an even more important element in our business. We are seeing a movement across our branches away from transactional banking towards pure service and product delivery. While our traditional branches are here to stay, dotFNB is a view of future banking,\u201d said Barry de Witt, CEO FNB Banking Channels.<\/p>\n
The store provides customers with a virtual environment to experience online services; video-conferencing with financial experts for more complex services; and interactive mechanisms not available in other branches. FNB has also applied augmented reality technology to the new branch.<\/p>\n
In what it claims is a first for the SA banking industry, FNB says its new outlet will have a large-scale \u2018interactive surface\u2019.<\/p>\n
The branch is cash-less, aside from an advanced deposit-taking ATM. Customers walking into a dotFNB can open a cheque account and walk out with an iPad, Galaxy tablet or similar device on the same day. Another first for FNB is the availability of banking information \u2018virtually\u2019 at the customer\u2019s fingertips.<\/p>\n
Both FNB and non-FNB customers can browse through available products, services and solutions and apply for them instantly.<\/p>\n
\u201cBy creating dotFNB, we are creating a vital link between the convenience of digital banking and the customers\u2019 need to interact with us in a technology-focused banking outlet,\u201d said de Witt.<\/p>\n
\u201cInnovation is part of the FNB DNA and the dotFNB store is a true reflection of our continuous drive to innovate to improve our customers\u2019 banking experience,\u201d he added.<\/p>\n","protected":false},"excerpt":{"rendered":"
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