Dialdirect Insurance claims to be the first insurer to offer customers data to manage their insurance policies online.<\/p>\n
The firm noted that South Africa has 23 million smartphone users and 57% of all\u00a0Internet traffic comes from mobile\u00a0devices. It also pointed out that within the next several years, monthly data consumption will amount to 7GB.<\/p>\n
As a result, the company is offering 500MB of data for customers to manage their insurance policies online.<\/p>\n
Head of Dialdirect,\u00a0Warwick Scott-Rodger, said that the company launched its online sales and service capabilities in 2015 where customers can go online to buy insurance, amend their policies, add cover, delete cover and submit claims.<\/p>\n
“Data is the cherry on top, so to speak \u2013 it makes our self-service functionality even easier,\u201d he said.<\/p>\n
“Self-service is the future of customer service and companies who don\u2019t offer a do-it-yourself solution will fall short. It\u2019s the age of ease and today\u2019s consumer wants control.”<\/p>\n
To earn data, customers will be asked to activate their online account profile and confirm their risk information.<\/p>\n
Virgin Money insurance clients moved to Dial Direct<\/a><\/strong><\/p>\n How tech is changing insurance in South Africa<\/a><\/strong><\/p>\n