{"id":115348,"date":"2016-03-03T19:32:38","date_gmt":"2016-03-03T17:32:38","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=115348"},"modified":"2016-03-07T11:00:36","modified_gmt":"2016-03-07T09:00:36","slug":"best-and-worst-car-insurance-companies-in-south-africa","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/finance\/115348\/best-and-worst-car-insurance-companies-in-south-africa\/","title":{"rendered":"Best and worst car insurance companies in South Africa"},"content":{"rendered":"

Carinfo.co.za has conducted a comparison analysis of all the known insurance companies in South Africa.<\/p>\n

The car market information site took the most recognised car insurance companies in the country and divided them into two groups – based on size.<\/p>\n

Discovery came top of the list for 2015 in the ‘big’ company category, followed by Outsurance, and MiWay.<\/p>\n

Among the ‘small’ companies,\u00a0 AA Insurance came out tops, followed by Momentum, Alexander Forbes and Mutual & Federal.<\/p>\n

It must be stressed that Carinfo.co.za’s comparison is based on subjective comments received on the Hellopeter.com website.<\/em><\/p>\n

Carinfo.co.za said it ranked the companies based on the number of complaints each one received on Hellopeter in each of 5 categories – billing\/accounts, repairs\/servicing, feedback\/response, call centre, and breach of contract.<\/p>\n

It then created a point system to find out which company was best.<\/p>\n

Carinfo.co.za noted that it assessed the kinds of complaints that each company received in five different categories.<\/p>\n

The selection of the categories was based on two key factors: where the most complaints were made, and which issues are critical to customers.<\/p>\n

“In each of these five categories we looked for the insurance companies that had the least number of complaints, and based on that gave out points.”<\/p>\n

The company with the lowest percentage of complaints in each category was the \u2018winner\u2019 of that category, and received the maximum 5 points. The company with the next lowest amount of complaints received 4 points and so on.<\/p>\n

If companies were ranked equally Carinfo.co.za gave them the same number of points.<\/p>\n

“It was important to also take into account the number\/percentage of compliments or positive reviews that the companies received,” it said.<\/p>\n

The company with the highest percentage of compliments received 10 points, going down to 1 point for the lowest percentage.<\/p>\n

The results for all the companies were as follows:<\/p>\n

\"Insurance<\/a>Among the ‘small’ insurance companies it found the following:<\/p>\n

\"Small<\/a>Using the five metrics among big\u00a0companies, Carinfo.co.za found the following:<\/p>\n

\"Big<\/a>The full article can be found at Carinfo.co.za<\/a><\/p>\n

More on insurance in SA<\/strong><\/p>\n

Fresh push for compulsory car insurance in South Africa<\/a><\/strong><\/p>\n

Here are the main reasons why your insurance claims are rejected<\/strong><\/a><\/p>\n

Alarming rise in balloon car payments in SA<\/a><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Carinfo.co.za has conducted a comparison analysis of all the known insurance companies in South Africa.<\/p>\n","protected":false},"author":10,"featured_media":103213,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11121],"tags":[26],"class_list":["post-115348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finance","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/115348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=115348"}],"version-history":[{"count":9,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/115348\/revisions"}],"predecessor-version":[{"id":115692,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/115348\/revisions\/115692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/103213"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=115348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=115348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=115348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}