New data shows that consumers in South African are still highly satisfied with their experiences at family restaurants in the country – but are less impressed than they were last year.<\/p>\n
The latest South African Customer Satisfaction Index (SAcsi) for restaurants showed that Ocean Basket<\/strong>\u2019s customers are the most satisfied customers with a score of 78.6 in the rankings, followed by Wimpy<\/strong> on 77.8.<\/p>\n Both of these restaurants rated on par with the industry average of 77.6 out of 100. Spur<\/strong> and Mugg & Bean<\/strong> received below average scores of on 77.0 and 75.7 respectively.<\/p>\n Consulta, the independent research company that compiled the index, surveyed just under 1,500 randomly selected customers of Mugg & Bean, Ocean Basket, Spur, Wimpy and other local restaurant brands.<\/p>\n The 2016 SAcsi for restaurants benchmarks and blends a Customer Expectations Index, a Service Quality Index, a Product Quality Index, a Perceived Value Index, and a Perceived Quality Index to achieve an overall result out of 100.<\/p>\n Between 2015 and 2016’s results, the whole industry dropped in terms of overall satisfaction.<\/p>\n