{"id":142073,"date":"2016-11-02T12:27:09","date_gmt":"2016-11-02T10:27:09","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=142073"},"modified":"2016-11-02T12:28:12","modified_gmt":"2016-11-02T10:28:12","slug":"these-companies-provide-the-best-customer-service-in-south-africa","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/business\/142073\/these-companies-provide-the-best-customer-service-in-south-africa\/","title":{"rendered":"These companies provide the best customer service in South Africa"},"content":{"rendered":"

Market research company Ask Afrika has revealed the winners of its Orange Index for 2016\/17 – which benchmarks service levels in South Africa across 32 industries.<\/p>\n

The Ask Afrika Orange Index, first released in 2001, gathers views through 15,000 interviews across 33 industries and 228 companies, which are independently audited.<\/p>\n

The aim is to create a snapshot for South African companies, establish and maintain best of breed practices, and ultimately boost the country as a service destination.<\/p>\n

And according to Ask Afrika, consumers don\u2019t differentiate much between service interactions – be it a brand, a public office or other layers of society.<\/p>\n

“Customers don’t make industry specific differentiations,\u201d said Sarina de Beer, MD at Ask Afrika.<\/p>\n

\u201cThey compare best-in-class regardless of industry. That’s why we started this ranking, so it doesn\u2019t just reflect service levels within a particular industry, but actually compares across sectors.\u201d<\/p>\n

\u201cSouth Africans are very open to change. It’s a good thing, because it plays a part of being the rainbow nation and having gone through significant changes over the past years.<\/p>\n

“But that change also implies – and you can see it with the latest elections – from a brand perspective we are equally open to change. If I am not getting what I want from a brand, I am more than happy to look around for something better,” said de Beer.<\/p>\n

Read:\u00a0 These car brands provide the best service in South Africa<\/a><\/strong><\/p>\n

According to De Beer, the quest for loyalty and client commitment is becoming increasingly more complicated, so there are more dimensions that entrench service excellence, such as reputation, trust and corporate social responsibility.<\/p>\n

“Consumers have opened this up – they are expecting far more from businesses, but under the umbrella of service.”<\/p>\n

Ask Afrika generates brand reports and workshops to offer guidance around the specifics of the Ask Afrika Orange Index, categorized over 10 different benchmarks.<\/p>\n

Top 10\u00a0companies for customer service<\/h3>\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n
#<\/th>\nIndustry<\/th>\nCompany<\/th>\n<\/tr>\n
1<\/td>\nAutomotive Companies<\/td>\nVolkswagen<\/td>\n<\/tr>\n
2<\/td>\nFood Retail Stores<\/td>\nWoolworths Food<\/td>\n<\/tr>\n
3<\/td>\nAutomotive Companies<\/td>\nAudi<\/td>\n<\/tr>\n
4<\/td>\nFast Food Outlets<\/td>\nRoman’s Pizza<\/td>\n<\/tr>\n
5<\/td>\nFood Retail Stores<\/td>\nPick n Pay<\/td>\n<\/tr>\n
6<\/td>\nPrivate Hospitals<\/td>\nNetcare<\/td>\n<\/tr>\n
7<\/td>\nShort-term Insurance Companies<\/td>\nOUTsurance<\/td>\n<\/tr>\n
8<\/td>\nAutomotive Companies<\/td>\nHyundai<\/td>\n<\/tr>\n
9<\/td>\nLong-term Insurance Companies<\/td>\nMomentum<\/td>\n<\/tr>\n
10<\/td>\nAutomotive Companies<\/td>\nBMW<\/td>\n<\/tr>\n
10<\/td>\nPrivate Hospitals<\/td>\nMediclinic<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n

Top companies by industry<\/h3>\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
#<\/th>\nIndustry<\/th>\nFirst<\/th>\nSecond<\/th>\nThird<\/th>\n<\/tr>\n
1<\/td>\nAutomotive Companies<\/td>\nVolkswagen<\/td>\nAudi<\/td>\nHyundai<\/td>\n<\/tr>\n
2<\/td>\nFood Retail Stores<\/td>\nWoolworths Food<\/td>\nPick n Pay<\/td>\nCheckers<\/td>\n<\/tr>\n
3<\/td>\nPrivate Hospitals<\/td>\nNetcare<\/td>\nMediclinic<\/td>\nLife<\/td>\n<\/tr>\n
4<\/td>\nPetrol Stations<\/td>\nCaltex<\/td>\nEngen<\/td>\nSasol<\/td>\n<\/tr>\n
5<\/td>\nFast Food Outlets<\/td>\nRoman’s Pizza<\/td>\nDebonairs Pizza<\/td>\nKFC
\nWimpy<\/td>\n<\/tr>\n
6<\/td>\nClothing Retail<\/td>\nMarkhams<\/td>\nTruworths<\/td>\nMiladys<\/td>\n<\/tr>\n
7<\/td>\nLong-term Insurance Companies<\/td>\nMomentum<\/td>\nSanlam<\/td>\nOld Mutual<\/td>\n<\/tr>\n
8<\/td>\nCasinos<\/td>\nBoardwalk<\/td>\nGold Reef City<\/td>\nMonte Casino<\/td>\n<\/tr>\n
9<\/td>\nBanking<\/td>\nCapitec<\/td>\nAbsa<\/td>\nNedbank<\/td>\n<\/tr>\n
10<\/td>\nHome and Decor<\/td>\n@Home<\/td>\nMr Price Home<\/td>\nSheet Street<\/td>\n<\/tr>\n
11<\/td>\nShort-term Insurance Companies<\/td>\nOUTsurance<\/td>\nMiway<\/td>\nAbsa ST Insurance<\/td>\n<\/tr>\n
12<\/td>\nMedical Aid Companies<\/td>\nDiscovery<\/td>\nBestMed<\/td>\nBonitas<\/td>\n<\/tr>\n
13<\/td>\nTelecommunications<\/td>\nVodacom<\/td>\nCell C<\/td>\nTelkom Mobile<\/td>\n<\/tr>\n
14<\/td>\nFurniture Shops<\/td>\nMorkels<\/td>\nFurniture City<\/td>\nRussels<\/td>\n<\/tr>\n
15<\/td>\nInternet Service Providers<\/td>\nCell C Internet<\/td>\nVodacom Internet<\/td>\nMweb<\/td>\n<\/tr>\n
16<\/td>\nVehicle Consumables<\/td>\nTiger Wheel & Tyre<\/td>\nSupaquick<\/td>\nHi-Q<\/td>\n<\/tr>\n
17<\/td>\nEntertainment<\/td>\neTV<\/td>\nDstv (Multichoice)<\/td>\nSABC<\/td>\n<\/tr>\n
18<\/td>\nCar Tracker<\/td>\nTracker<\/td>\nAltech Netstar<\/td>\nMatrix<\/td>\n<\/tr>\n
19<\/td>\nSport Retail<\/td>\nSportscene<\/td>\nTotal Sports<\/td>\nMr Price Sport<\/td>\n<\/tr>\n
20<\/td>\nElectronics and White Goods<\/td>\nHiFi Corp<\/td>\nIncredible Connection<\/td>\nDion Wired<\/td>\n<\/tr>\n
21<\/td>\nBuilding Retail<\/td>\nBuilder’s Warehouse<\/td>\nBuild It<\/td>\nBuilder’s Express<\/td>\n<\/tr>\n
22<\/td>\nHotels<\/td>\nProtea Hotels<\/td>\nSouthern Sun<\/td>\nCity Lodge<\/td>\n<\/tr>\n
23<\/td>\nAirlines<\/td>\nBritish Airways<\/td>\nMango<\/td>\nSAA<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n

More on South Africa<\/h3>\n

These are the most iconic brands in South Africa<\/strong><\/a><\/p>\n

The most popular brands in South Africa<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Market research company Ask Afrika has revealed the winners of its Orange Index for 2016\/17 – which benchmarks service levels in South Africa across 32 industries.<\/p>\n","protected":false},"author":10,"featured_media":39854,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9872],"tags":[6838,26],"class_list":["post-142073","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-ask-afrika","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/142073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=142073"}],"version-history":[{"count":5,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/142073\/revisions"}],"predecessor-version":[{"id":142091,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/142073\/revisions\/142091"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/39854"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=142073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=142073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=142073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}