{"id":186663,"date":"2017-07-20T10:47:49","date_gmt":"2017-07-20T08:47:49","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=186663"},"modified":"2017-07-20T10:57:46","modified_gmt":"2017-07-20T08:57:46","slug":"the-best-and-worst-municipalities-in-south-africa-in-2017","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/government\/186663\/the-best-and-worst-municipalities-in-south-africa-in-2017\/","title":{"rendered":"The best and worst municipalities in South Africa in 2017"},"content":{"rendered":"

The latest South African Customer Satisfaction Index (SAcsi) for municipalities shows that the City of Cape Town has retained the top spot as the best and most trusted municipality in the country.<\/p>\n

However, despite keeping its crown, the SAcsi showed that overall satisfaction is down from 2016, in line with the trend seen across all municipalities.<\/p>\n

“It has been almost a year since the hotly-contested 2016 Municipal Elections, and the index completed last month reveals that South African citizens\u2019 satisfaction with their municipalities has hit a three-year low with an industry average of 59.3,” said research group, Consulta.<\/p>\n

South Africa\u2019s eight metropolitan councils are included in the 2017 SAcsi for municipalities namely; Cape Town, Buffalo City, Ekurhuleni, eThekwini, Johannesburg, Mangaung, Nelson Mandela Bay and Tshwane.<\/p>\n

Cape Town\u2019s overall SAcsi score of 68.5 places it well ahead of the industry average, however the Mother City\u2019s score is down from 70.3 in 2016 and 71.9 in the previous year.<\/p>\n

Buffalo City, on the other end of the spectrum, has consistently received the lowest score with 47.2 in 2017, which is a slight decline from 47.6 in 2016 and marginally higher than its 2015 score of 47.1.<\/p>\n

\n
\n\n\n\n\n\n\n\n\n\n\n\n
#<\/th>\nMunicipality<\/th>\n2016 score<\/th>\n2017 score<\/th>\nChange<\/th>\n<\/tr>\n
1<\/td>\nCape Town<\/td>\n70.3<\/td>\n68.5<\/td>\n-1.8<\/span><\/td>\n<\/tr>\n
2<\/td>\nEkurhuleni<\/td>\n58.0<\/td>\n59.8<\/td>\n+1.8<\/span><\/td>\n<\/tr>\n
<\/td>\nIndustry Average<\/em><\/td>\n<\/td>\n59.3<\/em><\/td>\n<\/td>\n<\/tr>\n
3<\/td>\nNelson Mandela Bay<\/td>\n53.8<\/td>\n59.0<\/td>\n+5.2<\/span><\/td>\n<\/tr>\n
4<\/td>\neThekwini<\/td>\n61.2<\/td>\n57.8<\/td>\n-3.4<\/span><\/td>\n<\/tr>\n
5<\/td>\nTshwane<\/td>\n59.5<\/td>\n57.7<\/td>\n-1.8<\/span><\/td>\n<\/tr>\n
6<\/td>\nJohannesburg<\/td>\n54.6<\/td>\n57.0<\/td>\n+2.4<\/span><\/td>\n<\/tr>\n
7<\/td>\nManguang<\/td>\n52.9<\/td>\n51.3<\/td>\n-1.6<\/span><\/td>\n<\/tr>\n
8<\/td>\nBuffalo City<\/td>\n47.6<\/td>\n47.2<\/td>\n-0.4<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n

Most trusted municipality<\/strong><\/p>\n

The SAcsi further revealed that Cape Town citizens have the greatest trust in their municipality.<\/p>\n

The municipality achieved a score of 72.4 compared to the industry average of 64.9 however, this is a considerable decline (4.7) when compared to the metropolitan council\u2019s 2016 score of 77.1.<\/p>\n

The lowest trust index score was 51.4 for Buffalo City, which further declined from 52.6 in 2016.<\/p>\n

\n
\n\n\n\n\n\n\n\n\n\n\n\n
#<\/th>\nMunicipality<\/th>\n2016 score<\/th>\n2017 score<\/th>\nChange<\/th>\n<\/tr>\n
1<\/td>\nCape Town<\/td>\n77.1<\/td>\n72.4<\/td>\n-4.7<\/span><\/td>\n<\/tr>\n
2<\/td>\nNelson Mandela Bay<\/td>\n57.5<\/td>\n67.4<\/td>\n+9.9<\/span><\/td>\n<\/tr>\n
3<\/td>\nTshwane<\/td>\n62.7<\/td>\n65.2<\/td>\n+2.5<\/span><\/td>\n<\/tr>\n
<\/td>\nIndustry Average<\/em><\/td>\n<\/td>\n64.9<\/em><\/td>\n<\/td>\n<\/tr>\n
4<\/td>\nJohannesburg<\/td>\n58.0<\/td>\n64.6<\/td>\n+6.6<\/span><\/td>\n<\/tr>\n
5<\/td>\neThekwini<\/td>\n65.0<\/td>\n63.0<\/td>\n-2.0<\/span><\/td>\n<\/tr>\n
6<\/td>\nEkurhuleni<\/td>\n61.7<\/td>\n62.8<\/td>\n+1.1<\/span><\/td>\n<\/tr>\n
7<\/td>\nManguang<\/td>\n58.8<\/td>\n56.4<\/td>\n-2.4<\/span><\/td>\n<\/tr>\n
8<\/td>\nBuffalo City<\/td>\n52.6<\/td>\n51.4<\/td>\n-1.2<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n

\u201cThe 2016 Municipal Elections were a watershed moment for post-democracy politics in South Africa and people\u2019s shifting sentiment was reflected in how they voted,\u201d said Professor Adr\u00e9 Schreuder, founder and CEO of Consulta.<\/p>\n

\u201cMunicipalities that saw significant changes in leadership increased their overall SAcsi scores, with the exception of Tshwane, which declined possibly due to lingering structural challenges.\u201d<\/p>\n

How municipalities have changed since the 2016 elections<\/strong><\/p>\n

Schreuder highlighted how public perceptions and trust in the major municipalities have shifted since the 2016 municipal elections, which saw three major losses for the ruling ANC in Nelson Mandela Bay, Johannesburg and Tshwane.<\/p>\n