{"id":193920,"date":"2017-08-22T15:49:34","date_gmt":"2017-08-22T13:49:34","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=193920"},"modified":"2017-08-22T15:49:34","modified_gmt":"2017-08-22T13:49:34","slug":"vodacom-explains-why-it-temporarily-lost-users-data-and-airtime","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/mobile\/193920\/vodacom-explains-why-it-temporarily-lost-users-data-and-airtime\/","title":{"rendered":"Vodacom explains why it temporarily lost users&#8217; data and airtime"},"content":{"rendered":"<p>Vodacom has stated that a\u00a0configuration change on its\u00a0prepaid and top-up billing system \u2013 which proved to be problematic \u2013 resulted in users losing airtime and data.<\/p>\n<p>\u201cWe were able to roll back this process during the course of [Monday] night,\u201d said Vodacom.<\/p>\n<p>The operator said\u00a0Prepaid and Top Up subscribers who were active on the network were affected by the issue.<\/p>\n<p>Those affected by the billing bug\u00a0<strong><a href=\"https:\/\/mybroadband.co.za\/news\/cellular\/225418-vodacom-disappearing-airtime-and-data-problem.html\">complained about missing data<\/a>\u00a0<\/strong>and\u00a0airtime depleting for no apparent reason.<\/p>\n<p>Vodacom said it will reimburse subscribers who were affected by the billing issue on Monday night.<\/p>\n<p>All out-of-bundle charges incurred during the incident are being refunded, and depleted bundles are being reinstated.<\/p>\n<p>\u201cWe have completed the vast majority of airtime refunds and reinstated impacted data bundles. We are committed to ensuring that all affected customers are refunded in full,\u201d said Vodacom.<\/p>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/mobile\/193720\/vodacom-customers-see-red-over-disappearing-airtime-and-data\/\" target=\"_blank\" rel=\"noopener\">Vodacom customers see red over disappearing airtime and data<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodacom has stated that a configuration change on its prepaid and top-up billing system \u2013 which proved to be problematic \u2013 resulted in users losing airtime and data.<\/p>\n","protected":false},"author":31,"featured_media":64153,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-193920","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/193920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=193920"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/193920\/revisions"}],"predecessor-version":[{"id":193922,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/193920\/revisions\/193922"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/64153"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=193920"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=193920"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=193920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}