Following concern from a number of South African users,\u00a0Uber South Africa has announced a new call-back line for safety-related matters.<\/p>\n
The call-back line will provide riders with 24\/7 access to speak to Uber\u2019s Global Incident Response Team (IRT) should they have a safety related issue, Uber said in a statement on Tuesday (13 March).<\/p>\n
The call-back line, which has been in its test phase since December 2017, will provide riders with 24\/7 access to speak to Uber\u2019s Global Incident Response Team (IRT).<\/p>\n
Riders can submit a ticket for a critical safety incident or accident through the app, including their contact number and short description of the event. The rider will then receive a call-back within a couple minutes from Uber\u2019s Global Incident Response Team.<\/p>\n
GM for Uber Sub-Saharan Africa,\u00a0Alon Lits, said that the feature was introduced after\u00a0hundreds of thousands of riders using the Uber app in South Africa expressed the need to be able to speak with Uber’s teams in the event of a critical safety-related issue.<\/p>\n
\u201cWhile part of Uber\u2019s commitment is to ensure rider safety, we strongly encourage riders to always first use the national emergency line (10111). With the introduction of the IRT call-back line, we are able to help riders speak with our dedicated IRT within minutes” adds Lits.<\/p>\n
“Everyone has the right to be safe, whether they\u2019re on a train, in a taxi, walking on a sidewalk or in an Uber.<\/p>\n
“And while no means of transportation can be 100% incident or accident-free, technology apps like Uber can improve safety, which is why the IRT call-back line is a great step forward,” he said<\/p>\n
How to access the IRT call back line<\/strong><\/p>\n Here is how to access the new safety features according to Uber:<\/p>\n\n
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