The World Economic Forum predicts that five million jobs will be lost by 2020 as the Fourth Industrial Revolution continues to transform labour markets.<\/p>\n
Most of the casualties will be repetitive manufacturing tasks and those considered dangerous for humans to perform. Robots can do these jobs faster and with greater precision than humans could ever hope to, leading to higher productivity and lower costs \u2013 the Holy Grail of manufacturing.<\/p>\n
However, we\u2019ll still need humans to operate these machines, to program them and tell them what to do, notes Matthew Kibby, vice-president, enterprise, Africa & Middle East at Sage.<\/p>\n
“We\u2019ll need humans to create bigger, better robots and to make sense of the data the machines churn out. The factory of the future can\u2019t operate without humans. Rather, it will be a safer, more efficient space where machines augment the abilities and skills of humans, to increase output and reduce human error and injury.”<\/p>\n
Now what?<\/strong><\/p>\n But where does that leave the rest of us who didn\u2019t study robotics and don\u2019t know how to code software, Kibby asks.<\/p>\n “Ironically, we\u2019re being forced to be more human, to embrace the skills and attributes that robots can\u2019t yet replicate or do better than us. As more robots enter the workplace, we\u2019ll crave face-to-face interaction, authenticity and human connection more than ever.<\/p>\n “While we leave the repetitive, time-consuming back-office tasks to the machines, we\u2019ll be gifted with more time to focus on what\u2019s becoming key for every industry: the customer experience and human interaction.”<\/p>\n Managers will have more time to interact with team members, noted\u00a0Kibby. Colleagues will have more time to speak to customers and really understand their needs. HR will have more time to focus on upskilling team members rather than spending hours on on-boarding and payroll.<\/p>\n “And when we understand and can relate to each other better, we come up with new solutions, new products and better ways of doing things. We create and innovate.<\/p>\n “This means that skills like communication, emotional intelligence, strategy, people management, stakeholder interactions, leadership, creativity, entrepreneurship, analysis and decision-making will become more in demand, across all industries,” Kibby said.<\/p>\n Growth mindset<\/strong><\/p>\n “We all have a role to play in making the future of work, well, work.<\/p>\n “Organisations will need to adopt a culture of learning and upskilling. People in low-skilled or non-customer-facing positions will need to be taught how to be creative, innovative and entrepreneurial,” Kibby said.<\/p>\n The onus will be on organisations to share their knowledge. “And the onus will be on us, as individuals, to grab every opportunity we can to learn and develop our skills. Freedom to choose is another trait the machines can\u2019t take from us \u2013 and we all need to choose to be proactive, to seek out free online learning, to make ourselves indispensable.”<\/p>\n Kibby stressed that the reality is that automation is going to impact every job in some way. Impact, not replace. “That impact will be the ability to do our jobs better and faster, taking away the growing epidemic of \u2018busyness\u2019 and giving us more time to be more human. More time to grow and to find that elusive work-life balance.<\/p>\n “And if that\u2019s the trade-off, then I\u2019m all for it,” he said.<\/p>\n
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