{"id":259899,"date":"2018-07-20T15:14:32","date_gmt":"2018-07-20T13:14:32","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=259899"},"modified":"2018-07-20T15:14:32","modified_gmt":"2018-07-20T13:14:32","slug":"mtn-says-technical-errors-have-hit-certain-services","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/telecommunications\/259899\/mtn-says-technical-errors-have-hit-certain-services\/","title":{"rendered":"MTN says technical errors have hit certain services"},"content":{"rendered":"<p>MTN has confirmed\u00a0that a technical error is currently impacting a small percentage of its customers.<\/p>\n<p>A number of users took to social media on Friday morning (20 July) after complaining that their account balances reflected zero.<\/p>\n<p>The users stated that both their data and airtime accounts reflected an amount of R0.00, while some users noted that they were unable to recharge their accounts.<\/p>\n<p>Others stated that data specific bundles such as MTN&#8221;s Night Surfer and WhatsApp bundles were also impacted and no longer reflected as part of their account balances.<\/p>\n<p>In a <strong><a href=\"https:\/\/twitter.com\/MTNza\/status\/1020246105962041344\" target=\"_blank\" rel=\"noopener\">tweet<\/a> <\/strong>sent out on Friday,\u00a0the company said that the error was impacting recharging, current balances and the number of customer minutes reflected.<\/p>\n<p>It added that finding the resolution was a priority and that all balances and services would be restored before the end of the day as technicians work on the issue.<\/p>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/telecommunications\/258557\/mtn-to-raise-price-of-whatsapp-bundle\/\" target=\"_blank\" rel=\"noopener\">MTN to raise price of WhatsApp bundle<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>MTN has confirmed\u00a0that a\u00a0 technical error is currently impacting a small percentage of its customers.<\/p>\n","protected":false},"author":10,"featured_media":209847,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[26,28],"class_list":["post-259899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecommunications","tag-headline","tag-mtn"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/259899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=259899"}],"version-history":[{"count":4,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/259899\/revisions"}],"predecessor-version":[{"id":259907,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/259899\/revisions\/259907"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/209847"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=259899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=259899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=259899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}