{"id":271729,"date":"2018-09-17T07:17:43","date_gmt":"2018-09-17T05:17:43","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=271729"},"modified":"2018-09-17T07:18:55","modified_gmt":"2018-09-17T05:18:55","slug":"fixed-mobile-telecoms-drives-its-lego-block-value-proposition-to-the-market","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/271729\/fixed-mobile-telecoms-drives-its-lego-block-value-proposition-to-the-market\/","title":{"rendered":"Fixed Mobile Telecoms drives its Lego Block value proposition to the market"},"content":{"rendered":"

Fixed Mobile Telecoms<\/a><\/strong> lifts the lid on its unique approach to business innovation and customer experience as it continues to disrupt the telecoms industry in a drive to create value for customers in a manner not seen before.<\/p>\n

Fixed Mobile Telecoms is a next generation telecoms provider founded by a group of innovative and highly experienced people.<\/p>\n

The company\u2019s Lego Block model is based on a disruptive approach to traditional business methods which have been more focused on driving product sales and in turn maximising profit for the service provider but not necessarily for the customer.<\/p>\n

Fixed Mobile Telecoms value proposition to the market is that they scrutinise customer\u2019s businesses; see where the blind spots are and build what is needed.<\/p>\n

CEO and founder of Fixed Mobile Telecoms, Ed Du Plessis, emphasises that the company continuously seeks disruptive pathways to customer satisfaction and better business performance for clients. \u201cWe want to shake this industry up so we make a point of challenging how business is currently conducted.\u00a0 We then approach issues in new ways, always keeping the customer front and centre of all endeavours.\u00a0 For example, our initial contact with customers involves our team of specialists expending a lot of time in gaining an understanding of: the client\u2019s strategic vision; their business environment and identifying their needs and pain-points,\u201d he says.<\/p>\n

However, he adds that if there are no blind spots customers shouldn\u2019t be surprised to hear that they are moving in the right direction and do not need intervention.\u00a0 \u201cCustomers tell us this is an incredibly refreshing approach to doing business.\u00a0For Fixed Mobile Telecoms it\u2019s quite simple \u2013 it\u2019s about getting the basics right and being disciplined in all we do. This includes detailed documentation \u2013 which ensures there is always an up-to-date network diagram plus comprehensive proposals that outline our understanding of customer needs. The entire business relies on\u00a0operations support systems\/business support systems (OSS\/BSS) that automate all process flows and ensures visibility into all activities from: customer relationship management (CRM); project management and billing through to customer support.\u201d<\/p>\n

Du Plessis notes that understanding change in customers\u2019 specific industry sectors is crucial to building the right solution for them.<\/p>\n

\u201cWe appreciate that customers and their markets are changing all the time.\u00a0 This is why being flexible lies at the heart of our values.\u00a0 A one-size-fits-all approach does not work, so as part of our model we have no fixed contract terms when it comes to bandwidth for access services like Internet MPLS\/VPN, and Layer 2,\u201d says Du Plessis.<\/p>\n

\u201cI think most people would agree that passion coupled with expertise is a highly attractive proposition for any company seeking the right business partners. Organisations choosing to partner with Fixed Mobile Telecoms are in for a surprise \u2013 on all levels.\u00a0 Essentially what we sell are personal relationships built on trust, expertise and a value add experience for customers that is unparalleled in the industry.\u201d concludes Du Plessis.<\/p>\n","protected":false},"excerpt":{"rendered":"

A fresh approach to innovation and customer experience. <\/p>\n","protected":false},"author":57,"featured_media":271735,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[13353,26],"class_list":["post-271729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-fixed-mobile-telecoms","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/271729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=271729"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/271729\/revisions"}],"predecessor-version":[{"id":271739,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/271729\/revisions\/271739"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/271735"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=271729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=271729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=271729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}