{"id":272037,"date":"2018-09-18T09:17:48","date_gmt":"2018-09-18T07:17:48","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=272037"},"modified":"2018-09-18T09:17:48","modified_gmt":"2018-09-18T07:17:48","slug":"mtn-is-changing-the-date-some-customers-receive-data","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/telecommunications\/272037\/mtn-is-changing-the-date-some-customers-receive-data\/","title":{"rendered":"MTN is changing the date some customers receive data"},"content":{"rendered":"

A number of MTN customers received an SMS this past week indicating that the day on which they receive data bundles and other value-added services would change.<\/p>\n

An SMS sent to a BusinessTech journalist indicated that these services would now be provisioned on the 11th of every month (previously on the 15th) in an ‘effort to improve customer service’.<\/p>\n

Speaking to BusinessTech, Jacqui O\u2019Sullivan, executive for Corporate Affairs at MTN SA, said that the company has embarked on a project to reduce the number of billing days in a month – from the current 11 days to a targeted 5 days.<\/p>\n

“This project will firstly rationalise the customer (B2C) base to one of three targeted billing days and aims to complete by the end of November this year,” she said<\/p>\n

“Early 2019 the project will begin rationalisation of the Enterprise customer (B2B) base to one of two targeted billing days and aim to conclude by July 2018.”<\/p>\n

“By reducing the number of billing days in a month, MTN aims to significantly improve operational efficiencies in retail bill and through this change, it will improve its customer billing accuracy.”<\/p>\n

O\u2019Sullivan added that customers’ debit order\/payment due dates will not change as part of this new rationalisation process.<\/p>\n

\"\"<\/a><\/p>\n

\n

Read:\u00a0MTN launches voice over LTE service<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

MTN has confirmed to BusinessTech that it is changing up the days that customers receive data and other services.<\/p>\n","protected":false},"author":10,"featured_media":209847,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[26,28],"class_list":["post-272037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecommunications","tag-headline","tag-mtn"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/272037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=272037"}],"version-history":[{"count":6,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/272037\/revisions"}],"predecessor-version":[{"id":272055,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/272037\/revisions\/272055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/209847"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=272037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=272037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=272037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}