Ghana’s\u00a0National Communications Authority (NCA) \u00a0has ordered MTN’s operation in the country,\u00a0Scancom, to cease adding new\u00a0customers with immediate effect due to the poor quality of its network.<\/p>\n
The NCA said in a statement that it has had to engage Scancom (MTN Ghana), on several occasions, on issues of quality of service degradation (i.e. network reliability, network availability, call drop, call set-up, denial of service etc) being experienced by consumers of mobile services.<\/p>\n
It follows a recent spate of service disruptions on the MTN network, the authority said.<\/p>\n
“In spite of these engagements, network performance on MTN continues to deteriorate.\u00a0Consequently, the NCA has directed Scancom Ltd to, with immediate effect, cease selling and\/or adding any new SIM cards\/subscribers to MTN network until further notice.”<\/p>\n
In a quarterly update for the period ended September 2012, published in October, MTN Group highlighted a 4.8% quarter on quarter rise for its operation in Ghana to 11.27 million subscribers, “a strong result in a highly competitive market,” it said.<\/p>\n
According to the NCA, the total cellular\/mobile voice subscriber base in Ghana as at September 2012, stood at 24,884,195.<\/p>\n
MTN had a marginal increase and maintained its position as the market leader with a subscriber base of 11,269,926, representing 45% of total market share.<\/p>\n
Vodafone, the second largest operator in the country, increased its base to 5,027,207, representing 20% of total market share.<\/p>\n
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