Jasco, the listed ICT group\u00a0has partnered with mobile operator, Cell C, to deliver real-time network monitoring, diagnostics and optimisation.<\/p>\n
It follows a recently signed distributorship agreement between Jasco and CommProve and\u00a0will enable Cell C to become more proactive in response to network issues and deliver improved service to its customers, Jasco said.<\/p>\n
CommProve provides network monitoring and business solutions for mobile networks.<\/p>\n
Mark van Vuuren, MD of Jasco ICT Solutions noted that\u00a0Jasco became a distributor of CommProve earlier in 2012, which enabled it to successfully secure this network monitoring, diagnostics and optimisation business with Cell C.<\/p>\n
“The CommProve solution we are supplying will enable Cell C to conduct real-time network diagnostics and monitoring of traffic, particularly over voice networks,” he said.<\/p>\n
“This will enable them to determine call quality and call success, the frequency of dropped calls and more.<\/p>\n
\u201cIf problems on the network are detected as a result of dropped and poor quality calls, these issues can be addressed immediately. This is a more proactive approach that enables issues to be addressed before customers complain, delivering improved customer service and efficiency,” he added.<\/p>\n
The partnership also enables Jasco to expand on its existing RAN and transmission portfolio\u2019s and to start playing in the (operational support systems)\u00a0OSS\/BSS (business support systems)\u00a0space.<\/p>\n
Jasco will be supplying a complete, end-to end solution to Cell C. This includes the physical hardware probes that will be placed at Cell C core sites, as well as software, hardware and software implementation, and a two year support and maintenance contract.<\/p>\n
Cell C CTO,\u00a0Joe Brittz said : \u201cThe CommProve network monitoring solution delivered by Jasco will enable Cell C to proactively address service issues and ensure that the experience of customers on our network is the best it can be.\u201d<\/p>\n
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