{"id":280261,"date":"2018-10-29T18:00:29","date_gmt":"2018-10-29T16:00:29","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=280261"},"modified":"2018-10-29T16:26:36","modified_gmt":"2018-10-29T14:26:36","slug":"these-are-the-best-banks-in-south-africa-according-to-south-africans","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/banking\/280261\/these-are-the-best-banks-in-south-africa-according-to-south-africans\/","title":{"rendered":"These are the best banks in South Africa – according to South Africans"},"content":{"rendered":"

BrandsEye has released it 2018 South African Banking Sentiment Index, revealing which retail banks South Africans love the most – and which are driving customers away.<\/p>\n

The index analysed over 1.72 million social media posts relating to South Africa’s five retail banks\u00a0from September 2017 to August 2018 – namely Absa, Capitec, FNB, Nedbank and Standard Bank – across various platforms, including Twitter, Facebook and Instagram.<\/p>\n

BrandsEye uses topic analyses to gauge the sentiment of posts (either positive or negative), across 70 topics, and seven broad categories, including reputation, customer service, pricing and customer retention.<\/p>\n

The net index score is determined by subtracting negative sentiment from positive sentiment.<\/p>\n

Overall, Capitec is the only bank in South Africa that shows net positive sentiment among customers, with more positivity around the brand than negativity.<\/p>\n

While Capitec has a positive score of 4.2%, this is down significantly from the 13.5% achieved in 107.<\/p>\n

The rest of South Africa’s banks have a net negative sentiment, with Standard Bank rated at the bottom – but only marginally. Standard Bank’s sentiment score of -16.2% is only slightly below Absa’s score (-16.1%).<\/p>\n

Nedbank ranks third with a score of -7.7%, while FNB improved its score significantly, from -16% to -3.4%, to rank second of all the banks.<\/p>\n

\"\"<\/a><\/p>\n

Most talked about<\/strong><\/p>\n

Of all the retail banks, FNB dominates conversation in South Africa, accounting for 29.5% of all posts (excluding those made by the banks themselves).<\/p>\n

Absa is the second most talked-about, followed by Capitec, Standard Bank and then Nedbank.<\/p>\n

\"\"<\/a><\/p>\n

This trend continued throughout the year under review, with January 2018 being the only month that Capitec dominated the conversation (driven by the damaging report by short-seller Viceroy which accused the bank of being a loan shark), and four months where Absa was the top talking point.<\/p>\n

\"\"<\/a><\/p>\n

Overall, ethics and banking reputation were the most talked-about topics at all the banks except Standard Bank, where customer service levels were the dominant topic.<\/p>\n

\"\"<\/a><\/p>\n

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Read:\u00a0These are the best mobile, banking and car brands in South Africa<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BrandsEye has released it 2018 South African Banking Sentiment Index, revealing which retail banks South Africans love the most – and which are driving customers away.<\/p>\n","protected":false},"author":10,"featured_media":276769,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[961],"tags":[26],"class_list":["post-280261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/280261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=280261"}],"version-history":[{"count":5,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/280261\/revisions"}],"predecessor-version":[{"id":280571,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/280261\/revisions\/280571"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/276769"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=280261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=280261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=280261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}