The South African Post Office (SAPO) continues to sort through its backlog of accumulated mail caused by a two-week long strike nearly four months ago.<\/p>\n
According to a report by Business Day<\/a><\/strong>, CEO Mark Barnes had previously said that the Post Office would get back to normal at the end of September, and then again at the end of October.<\/p>\n However, he has now revised this self-imposed deadline to the end of November.<\/p>\n Barnes further confirmed that there are still approximately 7.8 million<\/strong> items to dispatch before the backlog can be cleared – with more than\u00a038 million parcels and letters accumulated over the\u00a0two-week strike period.<\/p>\n While Barnes tackles the backlog, he will also have to contend with a number of service issues.<\/p>\n Frequent complaints include slow delivery times, lost packages, website downtime, and poor communication with clients.<\/p>\n Recent tests conducted by MyBroadband found that SAPO customers can expect long delivery times – up to a month or more for a letter delivery<\/a> <\/strong>within the same city.<\/p>\n The tests also showed that it is common for parcels and letters to not be delivered<\/a> <\/strong>at all.<\/p>\n The SA Post Office lists the expected service levels\u00a0on its website<\/strong><\/a> as follows:<\/p>\n\n
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