{"id":315722,"date":"2019-05-09T09:55:41","date_gmt":"2019-05-09T07:55:41","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=315722"},"modified":"2019-05-09T09:55:41","modified_gmt":"2019-05-09T07:55:41","slug":"the-best-and-worst-airlines-and-airports-of-2019","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/business\/315722\/the-best-and-worst-airlines-and-airports-of-2019\/","title":{"rendered":"The best and worst airlines and airports of 2019\u00a0"},"content":{"rendered":"
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Had a bad experience at Newark Liberty Airport last year? You\u2019re not alone, according to recent rankings.<\/p>\n

The New Jersey hub ranked as the worst US airport in the 2019 annual ratings from AirHelp, an organisation that specializes in air traveler rights and seeks compensation in cases of delays or cancellations.<\/p>\n

US airports in general didn\u2019t fare particularly well, with the highest-rated Hartsfield-Jackson Atlanta International Airport taking 34th place of 132 around the world. Newark held the lowest US spot, at 116. A major reason is weather-related delays, says Henrik Zillmer, AirHelp\u2019s chief executive officer; they are a huge problem for American airports, compared with European ones.<\/p>\n

\u201cIf you have the slightest amount of snow at JFK, the airport will close,\u201d Zillmer, says, referring to the New York hub that ranked 86th. Beyond that, quality of service in the US has room for improvement, with long security lines a frequent problem.<\/p>\n

The airports are rated based on three factors: on-time performance, service quality, and food and shopping options. The first accounts for 60%\u00a0of the score and the other criteria each make up 20%.\u00a0AirHelp\u2019s data comes from multiple commercial vendors, along with its own database, plus\u00a040,000 passenger surveys collected in 40 countries during 2018.<\/p>\n

Topping AirHelp\u2019s rankings are Doha\u2019s\u00a0Hamad International Airport, Tokyo Haneda International Airport, and Athens International Airport, which have taken the top spots since the ratings began in 2015. It\u2019s worth considering the overall picture of each airport in looking at the list. For instance,\u00a0high ratings for Athens puzzled the AirHelp team at first, says Zillmer, until you consider that its\u00a0sunny weather results in fewer delays, and\u00a0vacationers\u00a0are more likely to leave\u00a0positive reviews.<\/p>\n

Congestion continues to be the biggest problem facing airports: The\u00a0flight industry is experiencing a rapid increase in global tourism. The Worldwide Tourism Organization estimates that worldwide international tourist arrivals increased 6%, to 1.4 billion in 2018.<\/p>\n

\u201cSome airports are expanding quickly, but it\u2019s still a big issue for most, especially during peak hours,\u201d says Zillmer.<\/p>\n

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The 10 Best Airports of 2019<\/strong><\/p>\n<\/div>\n

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1. Hamad International Airport, Qatar (DOH)
\n2. Tokyo International Airport, Japan (HND)
\n3. Athens International Airport, Greece (ATH)
\n4. Afonso Pena International Airport, Brazil (CWB)
\n5. Gdansk Lech Wa\u0142\u0119sa Airport, Poland (GDN)
\n6. Sheremetyevo International Airport, Russia (SVO)
\n7. Changi Airport Singapore, Singapore (SIN)
\n8. Rajiv Gandhi International Airport, India (HYD)
\n9. Tenerife North Airport, Spain (TFN)
\n10. Viracopos\/Campinas International Airport, Brazil (VCP)<\/p>\n<\/div>\n

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\"\"<\/a><\/p>\n

The 10 Worst Airports of 2019<\/strong><\/p>\n

123. London Gatwick Airport, United Kingdom (LGW)
\n124. Billy Bishop Toronto City Airport, Canada (YTZ)
\n125. Porto Airport, Portugal (OPO)
\n126. Paris Orly Airport, France (ORY)
\n127. Manchester Airport, United Kingdom (MAN)
\n128. Malta International Airport, Malta (MLA)
\n129. Henri Coanda International Airport, Romania (OTP)
\n130. Eindhoven Airport, Netherlands (EIN)
\n131. Kuwait International Airport, Kuwait (KWI)
\n132. Lisbon Portela Airport, Portugal (LIS)<\/p>\n

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Among the 72 airlines for which the company has statistically significant data, AirHelp rated them by on-time performance, service quality, and claim processing, with each category weighed equally.For the second year in a row, Qatar Airways ranked as the top airline, followed by American Airlines, Aeromexico, SAS Scandinavian Airlines,\u00a0and Qantas in the top five.\u00a0At the bottom of the list were Ryanair, Korean Air, Kuwait Airways, and the U.K.\u2019s EasyJet and Thomas Cook Airlines.<\/p>\n

Better weather conditions led to fewer flight disruptions in 2018 overall, Zillmer says, with on-time performance\u00a0improving across the board. This\u00a0may have contributed to American Airlines securing the second-place spot\u2014a big jump, considering that the airline ranked 23rd last year.<\/p>\n

United Airlines Inc. and Delta Air Lines Inc. were also significantly higher in 2018 than in 2017, respectively ranking 16th and 17th, compared to 37th and 47th.<\/p>\n

One area Zillmer in which says many airlines need to improve is claim-processing operations, which tidily wraps into the mission of AirHelp.<\/p>\n

Instead of canceling a flight as soon as it\u2019s clear that a\u00a0plane won\u2019t be able to fly,\u00a0many force\u00a0passengers to wait in the airport during long flight delays.\u00a0\u201cThey\u2019re not economically incentivized to put you on a different airline to get you to your destination,\u201d he says, hoping that rankings like this\u00a0can\u00a0shed light on how airlines\u00a0are falling short and motivate them to step up service.<\/p>\n

Here are the best and worst airlines of the year, with on-time performance records:<\/p>\n

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 <\/p>\n

\"\"<\/a>The 10 Best Airlines of 2019<\/strong><\/p>\n

1. Qatar Airways (84% on-time performance)
\n2. American Airlines (75%)
\n3. Aeromexico (78%)
\n4. SAS Scandinavian Airlines (73%)
\n5. Qantas (79%)
\n6. LATAM Airlines (77%)
\n7. WestJet (74%
\n8. Luxair (78%)
\n9. Austrian Airlines (71%)
\n10. Emirates (75%)<\/p>\n

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\"\"<\/a><\/p>\n

The 10 Worst Airlines of 2019<\/strong><\/p>\n

63. Adria Airways (67%)
\n64. Aerolineas Argentinas (80%)
\n65. Transavia (62%)
\n66. Laudamotion (51%)
\n67. Norwegian (70%)
\n68. Ryanair (65%)
\n69. Korean Air (69%)
\n70. Kuwait Airways (42%)
\n71. EasyJet (67%)
\n72. Thomas Cook Airlines (57%)<\/p>\n<\/div>\n

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Read: The best and worst airlines in South Africa \u2013 when it comes to running on time<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Had a bad experience at Newark Liberty Airport last year? You\u2019re not alone, according to recent rankings.<\/p>\n","protected":false},"author":59,"featured_media":315734,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9872],"tags":[13143,26],"class_list":["post-315722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-airhelp","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/315722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=315722"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/315722\/revisions"}],"predecessor-version":[{"id":315754,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/315722\/revisions\/315754"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/315734"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=315722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=315722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=315722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}