{"id":32357,"date":"2013-02-26T10:44:33","date_gmt":"2013-02-26T08:44:33","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=32357"},"modified":"2013-02-26T10:54:21","modified_gmt":"2013-02-26T08:54:21","slug":"best-and-worst-banks-in-south-africa","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/banking\/32357\/best-and-worst-banks-in-south-africa\/","title":{"rendered":"Best and worst banks in South Africa"},"content":{"rendered":"

The South African Customer Satisfaction Index (SAcsi<\/a>) announced its first set of results for South African banks today, revealing that FNB<\/a> is the bank with the most satisfied customers.<\/p>\n

SAcsi is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in South Africa.<\/p>\n

The SAcsi banking research was conducted using a sample of 6,582 respondents. \u201cEach company was measured through telephonic and web-survey methods at a statistically reliable sample,\u201d the SAcsi report stated.<\/p>\n

According to the SAcsi report, banking clients in South Africa are reasonably satisfied with the products and levels of service they receive from most banks.<\/p>\n

\u201cThe results showed that the South African banking industry achieved an overall satisfaction score of 77.6 out of 100. This ranks our banking industry fifth in the world,\u201d the report stated.<\/p>\n

Best and worst South African banks<\/h3>\n

The index shows that FNB\u2019s satisfaction score is leading with 3.0% above South Africa\u2019s banking industry average.<\/p>\n

Capitec<\/a>, Nedbank<\/a> and Standard Bank<\/a> customers rated their bank statistically on par with the industry.<\/p>\n

Absa<\/a>\u2019s customer satisfaction score, although marginally below (-2.4%) the industry average, still falls within the top third of all ACSI licensed partner countries.<\/p>\n

\"Best<\/a>

Best and worst banks in South Africa<\/p><\/div>\n

Room for improvement with SA banks<\/h3>\n

SAcsi founder and CEO, Adre Schreuder<\/a>, said that the local banking industry has room for improvement in the area of effectively responding to customer complaints.<\/p>\n

\u201c12-23% of South African banking clients complain about the quality of products and services compared to the USA and the UK, which have lower overall satisfaction scores, but comparable complaints levels,\u201d explained Schreuder.<\/p>\n

\u201cCountries in the world that have been able to more effectively respond to client complaints (i.e. preventing and resolving issues) have shown increased satisfaction scores,\u201d said Schreuder.<\/p>\n

More on South African banks
\n<\/strong><\/h3>\n

FNB named most innovative bank in the world<\/strong><\/a><\/p>\n

Best banks for business<\/strong><\/a><\/p>\n

Withdrawal fees \u2013 how SA banks stack up<\/strong><\/a><\/p>\n

Most popular bank accounts in SA<\/strong><\/a><\/p>\n

Why FNB is rated as the top bank in SA<\/strong><\/a><\/p>\n

SA has highest ATM fees: survey<\/strong><\/a><\/p>\n

Best and worst banks in SA: reputation survey<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

New research by the South African Customer Satisfaction Index rates the customer satisfaction levels of Absa, FNB, Standard Bank, Nedbank and Capitec<\/p>\n","protected":false},"author":10,"featured_media":22444,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[961],"tags":[29,1798,76,26,1799,499],"class_list":["post-32357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-absa","tag-capitec","tag-fnb","tag-headline","tag-nedbank","tag-standard-bank"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/32357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=32357"}],"version-history":[{"count":8,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/32357\/revisions"}],"predecessor-version":[{"id":32363,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/32357\/revisions\/32363"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/22444"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=32357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=32357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=32357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}