{"id":32401,"date":"2013-02-27T09:58:59","date_gmt":"2013-02-27T07:58:59","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=32401"},"modified":"2013-02-27T11:26:59","modified_gmt":"2013-02-27T09:26:59","slug":"sas-best-and-worst-banks","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/banking\/32401\/sas-best-and-worst-banks\/","title":{"rendered":"SA’s best and worst banks"},"content":{"rendered":"

The South African Customer Satisfaction Index (SAcsi<\/a>) has recently conducted research into the best and worst banks in South Africa, revealing that FNB<\/a> is the top bank and Absa the worst.<\/p>\n

BusinessTech reported previously that Capitec<\/a>, Nedbank<\/a> and Standard Bank<\/a> customers rated their bank statistically on par with the industry.<\/p>\n

However, a more detailed report from SAcsi has now been published which ranked the banks in two segments: lower to middle market and cross market.<\/p>\n

SAcsi explained that as Capitec primarily targets lower to middle market segments; an additional comparison was completed that included only the market segments that correspond across all banks.<\/p>\n

“When comparing the full market spectrum across all segments, the analysis excluded Capitec and showed that the ranking among the remaining four large banks stayed the same,” said SAcsi founder and CEO Adre Schreuder<\/a>.<\/p>\n

The following tables compare the customer satisfaction rates across South Africa’s banks.<\/p>\n

Low and middle market segment comparison<\/h3>\n
\n\n\n\n\n\n\n\n\n
Bank<\/strong><\/span><\/td>\nSAcsi Score<\/strong><\/span><\/td>\nPoint difference from Industry Average<\/strong><\/span><\/td>\nPercent difference from Industry Average<\/strong><\/span><\/td>\nIndustry Comparison (90% statistical significance)<\/strong><\/span><\/td>\n<\/tr>\n
Industry Score<\/td>\n77.6<\/td>\n—<\/td>\n—<\/td>\n—<\/td>\n<\/tr>\n
FNB<\/td>\n79.4<\/td>\n1.80<\/td>\n2.3%<\/td>\nIndustry Leader<\/td>\n<\/tr>\n
Capitec<\/td>\n79.0<\/td>\n1.40<\/td>\n1.8%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
Nedbank<\/td>\n78.6<\/td>\n1.00<\/td>\n1.3%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
Standard Bank<\/td>\n77.2<\/td>\n-0.40<\/td>\n-0.5%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
Absa<\/td>\n75.7<\/td>\n-1.90<\/td>\n-2.4%<\/td>\nBelow Par<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

Cross market segment comparison<\/h3>\n
\n\n\n\n\n\n\n\n
Bank<\/strong><\/span><\/td>\nSAcsi Score<\/strong><\/span><\/td>\nPoint difference from Industry Average<\/strong><\/span><\/td>\nPercent difference from Industry Average<\/strong><\/span><\/td>\nIndustry Comparison (90% statistical significance)<\/strong><\/span><\/td>\n<\/tr>\n
Industry Score<\/td>\n77.7<\/td>\n—<\/td>\n—<\/td>\n—<\/td>\n<\/tr>\n
FNB<\/td>\n80.0<\/td>\n2.30<\/td>\n3.0%<\/td>\nIndustry Leader<\/td>\n<\/tr>\n
Nedbank<\/td>\n78.6<\/td>\n0.90<\/td>\n1.2%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
Standard Bank<\/td>\n77.6<\/td>\n-0.10<\/td>\n-0.1%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
Absa<\/td>\n75.8<\/td>\n-1.90<\/td>\n-2.4%<\/td>\nBelow Par<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

More banking articles<\/h3>\n

Best and worst banks in South Africa<\/strong><\/a><\/p>\n

FNB named most innovative bank in the world<\/strong><\/a><\/p>\n

Best banks for business<\/strong><\/a><\/p>\n

Withdrawal fees \u2013 how SA banks stack up<\/strong><\/a><\/p>\n

Most popular bank accounts in SA<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The South African Customer Satisfaction Index (SAcsi) has released more detailed results of its recent banking customer satisfaction research<\/p>\n","protected":false},"author":10,"featured_media":7047,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[961],"tags":[29,1798,76,26,1799,499],"class_list":["post-32401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-absa","tag-capitec","tag-fnb","tag-headline","tag-nedbank","tag-standard-bank"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/32401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=32401"}],"version-history":[{"count":12,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/32401\/revisions"}],"predecessor-version":[{"id":32448,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/32401\/revisions\/32448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/7047"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=32401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=32401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=32401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}