Telkom will discontinue its copper-based fixed-line prepaid service from August.<\/p>\n
In an emailed statement on Wednesday (31 July), the company said that it has already upgraded over 96% of its prepaid fixed-line customers to wireless prepaid service in a bid to improve customer experience.<\/p>\n
“Telkom\u2019s wireless service is more reliable than its copper-based technology and is less susceptible to interruptions as a result of adverse weather conditions, faults and cable theft,” it said.<\/p>\n
“Based on the success of the upgrades, Telkom is now ready to discontinue its legacy copper-based fixed line prepaid service platform and will do so with effect from 1 August 2019.”<\/p>\n
Over and above the customer benefit and service improvements, Telkom said that this upgrade supports its overall strategic objective to decommission and replace its legacy copper technology.<\/p>\n
Telkom first announced the transition from copper-based technology to wireless in 2015 noting that the migration would be done as a phased approach.<\/p>\n
“Having successfully migrated over 96% of prepaid fixed line customers, Telkom is now migrating postpaid fixed copper-based voice and \/ or DSL customers to fibre and wireless,” it said.<\/p>\n
“The service is gaining momentum with customers who\u2019ve respond well to the SmartVoice, SmartBroadband Wireless and UNLIMITEDhome fibre offerings.<\/p>\n
“While Telkom aims to have as little interruption as possible during the decommission, customers experiencing issues can report them to Telkom on 10210.”<\/p>\n