{"id":340249,"date":"2019-09-15T15:30:53","date_gmt":"2019-09-15T13:30:53","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=340249"},"modified":"2019-09-15T15:49:27","modified_gmt":"2019-09-15T13:49:27","slug":"10-tasks-which-are-being-automated-at-south-african-companies","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/technology\/340249\/10-tasks-which-are-being-automated-at-south-african-companies\/","title":{"rendered":"10 tasks which are being automated at South African companies"},"content":{"rendered":"<p>Artificial Intelligence and machine learning will take over dull and repetitive tasks, freeing employees to make more creative decisions and employ their empathy.<\/p>\n<p>This is according to John Holdsworth, founder &amp; CEO of Tatuona, who was speaking at the BusinessTech Fintech conference this past week.<\/p>\n<p>Contrary to the claim that these new technologies will replace jobs, Holdsworth said that they will instead create new jobs as they work alongside employees.<\/p>\n<p>&#8220;It will ultimately be a symbiotic relationship that acts in the best interest of the clients, employees and the company,&#8221; he said.<\/p>\n<p>&#8220;One such technology is robotic process automation which was first implemented around five years ago as a means of automating repetitive &#8216;swivel chair&#8217; tasks.<\/p>\n<p>&#8220;This technology is typically deployed on individual desktops and is user-initiated,&#8221; he said.<\/p>\n<p>Below Holdsworth outlined some of the tasks currently being performed by AI in South African companies:<\/p>\n<ul>\n<li>Automating the customer authentication process;<\/li>\n<li>Answering routine customer service queries;<\/li>\n<li>Updating basic customer information;<\/li>\n<li>Originate claims lodged via a call centre or email;<\/li>\n<li>Read incoming emails and apply predefined rules;<\/li>\n<li>Automate claims processing and settlement;<\/li>\n<li>Conduct triage processing, assigning claims to the correct category\/expert;<\/li>\n<li>Identifying fraudulent transactions using machine\/deep learning;<\/li>\n<li>Automating subrogations and third-party liability processes;<\/li>\n<li>Tracking and monitoring of regulatory changes.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/banking\/340191\/how-discoverys-behavioural-banking-actually-works\/\" target=\"_blank\" rel=\"noopener noreferrer\">How Discovery\u2019s \u2018behavioural banking\u2019 actually works<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial Intelligence and machine learning will take over dull and repetitive tasks, freeing employees to make more creative decisions and employ their empathy.<\/p>\n","protected":false},"author":10,"featured_media":79447,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9878],"tags":[26,14325],"class_list":["post-340249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-headline","tag-tautona"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/340249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=340249"}],"version-history":[{"count":5,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/340249\/revisions"}],"predecessor-version":[{"id":341043,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/340249\/revisions\/341043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/79447"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=340249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=340249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=340249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}