{"id":343141,"date":"2019-09-26T13:57:59","date_gmt":"2019-09-26T11:57:59","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=343141"},"modified":"2019-09-26T13:57:59","modified_gmt":"2019-09-26T11:57:59","slug":"how-we-got-here-the-story-of-cell-c-as-told-by-its-ceo","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/mobile\/343141\/how-we-got-here-the-story-of-cell-c-as-told-by-its-ceo\/","title":{"rendered":"How we got here: The story of Cell C as told by its CEO"},"content":{"rendered":"<p>Cell C chief executive officer, Douglas Craigie Stevenson, says that the beleaguered company has a future despite the negative press coverage in recent month around its financial position.<\/p>\n<p>&#8220;It does look like a horror story for Cell C,&#8221; he admitted in a press briefing in Sandton on Thursday (26 September) as he presented the group&#8217;s results for the year ended May 2019, showing a net loss of R8 billion.<\/p>\n<p>Service revenue climbed 4% to R14.2 billion (2018: R13.5 billion), while earnings before interest, taxation, depreciation and amortisation (EBITDA) declined by 19% to R3.39-billion (2018: R4.18-billion) due to the expanded network roaming agreement with MTN.<\/p>\n<p>The group also reported low capital intensity of R1.9 billion \u2013 12% of revenue \u2013 due largely to reduced network capital expenditure.<\/p>\n<p>A net loss after-tax was declared at R8.03 billion (2018: loss of R656-million).<\/p>\n<p>The net loss after tax includes impairments to the value of R6.275-billion, Cell C said, tied to the carrying value of various assets and trading losses.<\/p>\n<p>Cell C incurred trading losses of R1.56 billion, impairments of its property, plant and equipment of R2.2 billion and de-recognised its deferred tax asset of R4.09 billion.<\/p>\n<p>Total revenue of R15.4 billion (+1%) has increased year-on-year, mainly due to growth in the contract (+6%), broadband (+20%) and wholesale (+14%) segments.<\/p>\n<p>However, the performance was offset by the decline in prepaid revenue (-1%) due to a decline in the prepaid customer base (-4%) and a decline in equipment revenue (-25%) due to an increase in subsidies driven by the market.<\/p>\n<p>There was a slight drop in total subscribers by 2% to 15.9 million while the Average Revenue per User (ARPU) of contract customers increased by 11% to R253 per customer.<\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-343171\" src=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC1.png\" alt=\"\" width=\"866\" height=\"768\" srcset=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC1.png 866w, https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC1-300x266.png 300w, https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC1-768x681.png 768w\" sizes=\"auto, (max-width: 866px) 100vw, 866px\" \/><\/a><\/p>\n<p><strong>How we got here<\/strong><\/p>\n<p>Having launched into the local market some 18 years ago, Craigie Stevenson said that under-capitalisation of the business over many years resulted in signing punitive contracts to finance growth<\/p>\n<p>The chief executive said that tower agreements (2011) and other risk-based pricing on certain contracts have created significant financial drag on the business.<\/p>\n<p>In addition, the company has often operated in stop-start scenarios due to the uncertain capital structure, he said.<\/p>\n<p>He also pointed to questionable operational decisions, including the group&#8217;s most recent streaming venture, Black. He said that poor decision-making drove cash consumption without returns.<\/p>\n<p>Craigie Stevenson said that growth in customers and revenue were inconsistent and did not convert into positive cash flow &#8211; adding that competing with two strong incumbents drained cash resources and increased debt.<\/p>\n<p>He said that while the group followed the mandate of customer growth and revenue growth, these targets did not convert into positive cash flow for Cell C.<\/p>\n<p>Stevenson said that there is still an opportunity for Cell C in the market, especially considering the value of its assets. &#8220;We have significant valuable assets and some of them are underused.&#8221;<\/p>\n<p>He said that Cell C had valuable spectrum, a large customer base of 16 million active users, a wide distribution network, and a valuable brand \u2013 all of which it could leverage to improve its position.<\/p>\n<p>Cell C&#8217;s distribution channels includes over 240 stores.<\/p>\n<p>&#8220;Cell C has definitely not stagnated, we are generating service revenue,\u201d Stevenson said. \u201cIt is also a part of the adjustments that we are making.&#8221;<\/p>\n<p>&#8220;As we redevelop our product portfolio, we will focus on making sure we understand what type of products to offer to our customers.&#8221;<\/p>\n<p>&#8220;We are getting the business into the right place,\u201d he said. \u201cWe are getting rid of costs, getting more efficient, and understanding what a performance culture is all about.&#8221;<\/p>\n<p>Stevenson stated that the company needs to be more efficient than any of its competitors to recover and improve its position going forward.<\/p>\n<p>\u201cWe need to be more efficient than anybody in this business. We cannot do about R1.5 billion a month in turnover and make a loss.\u201d<\/p>\n<p><strong>Green shoots?<\/strong><\/p>\n<p>Craigie Stevenson provided a quarterly overview, alongside the measures the company is taking to turn the business around.<\/p>\n<p>In Cell C\u2019s last quarter performance (tended August 2019) the group highlighted:<\/p>\n<ul>\n<li>Year-on-year quarterly service revenue, up by 2% at R3.68-billion;<\/li>\n<li>Year-on-year quarterly gross margin down 9%;<\/li>\n<li>Year-on-year quarterly EBITDA was 18% higher at R1.042-billion.<\/li>\n<\/ul>\n<p>\u201cOur turnaround strategy is focused on ensuring operational efficiencies, restructuring our balance sheet, implementing a revised network strategy and improving our overall liquidity,\u201d he said.<\/p>\n<p>\u201cCell C has a real opportunity to address its historical performance through a focus on operations that will restore shareholder value. We are convinced that our wide-ranging operational initiatives will position Cell C for long-term success.\u201d<\/p>\n<p>Some of the initial changes being introduced to turn the business around include:<\/p>\n<ul>\n<li>Reviewing the channel options for the \u2018black\u2019 streaming service \u2013 which will ensure a saving of R120-million annually;<\/li>\n<li>Rebalancing its traffic and retail products \u2013 Cell C removed non-profitable products and increased its focus on retail product pricing and wholesale pricing;<\/li>\n<li>Implementing a cost efficiency programme across all expense lines in the organisation \u2013 the current run rate of over R864-million;<\/li>\n<li>Shifting service revenue back to growth \u2013 through a more focused approach on profitable products and re-energising its distribution channels.<\/li>\n<\/ul>\n<p><span lang=\"EN-US\">Craigie Stevenson said <\/span>that by executing on its focused turnaround plan, Cell C will dramatically improve its financial profile<span lang=\"EN-US\">\u00a0and deliver a streamlined business.<\/span><\/p>\n<p><a  data-lightbox=\"post-image\" href=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-343143\" src=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC.png\" alt=\"\" width=\"623\" height=\"431\" srcset=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC.png 623w, https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/09\/CellC-300x208.png 300w\" sizes=\"auto, (max-width: 623px) 100vw, 623px\" \/><\/a><\/p>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/telecommunications\/343007\/blue-label-counts-the-cost-of-cell-c-losses\/\" target=\"_blank\" rel=\"noopener noreferrer\">Blue Label counts the cost of Cell C losses<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cell C chief executive officer, Douglas Craigie Stevenson, says that the beleaguered company has a future despite the negative press coverage in recent month around its financial position.<\/p>\n","protected":false},"author":10,"featured_media":302352,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[6064,42,26],"class_list":["post-343141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","tag-blue-label","tag-cell-c","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/343141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=343141"}],"version-history":[{"count":5,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/343141\/revisions"}],"predecessor-version":[{"id":343183,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/343141\/revisions\/343183"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/302352"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=343141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=343141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=343141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}