{"id":349831,"date":"2019-10-30T15:06:32","date_gmt":"2019-10-30T13:06:32","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=349831"},"modified":"2019-10-30T15:06:32","modified_gmt":"2019-10-30T13:06:32","slug":"get-better-lead-capturing-with-real-time-instant-messaging-for-your-business","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/349831\/get-better-lead-capturing-with-real-time-instant-messaging-for-your-business\/","title":{"rendered":"Get better lead capturing with real-time instant messaging for your business"},"content":{"rendered":"<p>Connection Telecom&#8217;s <a href=\"https:\/\/telvivatouchpoint.co.za\/?utm_source=MyBroadband\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Telviva Touchpoint service<\/strong><\/a> makes it easy for businesses to improve their client interaction and lead capturing.<\/p>\n<p>Telviva Touchpoint provides companies with a web-based instant messaging service to communicate directly with customers.<\/p>\n<p>Using a live pop-up chat window, the service makes real-time user interaction between a company and its customers easy.<\/p>\n<p>It is particularly suitable for sales teams, help desks, and finance departments as it streamlines communications and increases productivity.<\/p>\n<p>This web-based chart service is free to use for a company\u2019s clients and reduces the average time which is spent serving customers.<\/p>\n<p>One of its biggest benefits is that it allows for instant reporting, which makes it easy to track performance levels.<\/p>\n<p>Touchpoint has already been implemented by numerous South African companies and they have experienced an immediate increase in efficiency and cost savings.<\/p>\n<p>[<a href=\"https:\/\/telvivatouchpoint.co.za\/?utm_source=MyBroadband\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Click here for more info about Telviva Touchpoint<\/strong><\/a>]<\/p>\n<h3 class=\"my-4\">How Telviva Touchpoint works<\/h3>\n<p>Telviva Touchpoint makes it easy for a customer to initiate contact with the company by clicking on the call to action button on its website.<\/p>\n<p>After a customer made contact, an agent from the company responds to the request and the chat can begin via instant messaging.<\/p>\n<p>The customer will always be able to view the agent&#8217;s status as they are notified when the agent is busy or typing a response.<\/p>\n<p>Once the customer has been assisted and is satisfied, the chat can be closed, and the query can be resolved.<\/p>\n<p>Telviva Touchpoint offers companies a wide range of communication tools, including text chat, video chat, voice calls and call recording.<\/p>\n<p>For more information and a risk-free discussion, visit: <a href=\"https:\/\/telvivatouchpoint.co.za\/?utm_source=MyBroadband\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Telviva Touchpoint website<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Businesses can improve their client interaction and lead capturing with web chat straight from their website.<\/p>\n","protected":false},"author":10,"featured_media":317466,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[7164,13994],"class_list":["post-349831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-connection-telecom","tag-telviva-touchpoint"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/349831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=349831"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/349831\/revisions"}],"predecessor-version":[{"id":349835,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/349831\/revisions\/349835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/317466"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=349831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=349831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=349831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}