{"id":352515,"date":"2019-11-13T18:00:33","date_gmt":"2019-11-13T16:00:33","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=352515"},"modified":"2019-11-13T16:43:58","modified_gmt":"2019-11-13T14:43:58","slug":"discovery-vs-tyme-bank-vs-bank-zero-what-south-africans-think-of-the-new-banks","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/banking\/352515\/discovery-vs-tyme-bank-vs-bank-zero-what-south-africans-think-of-the-new-banks\/","title":{"rendered":"Discovery vs Tyme Bank vs Bank Zero – what South Africans think of the new banks"},"content":{"rendered":"

BrandsEye has released its 2019 South African Banking Sentiment Index, revealing the sentiment around the country’s newest banking entrants.<\/p>\n

The index is based on an analysis of social media posts about South Africa\u2019s largest banks across various platforms, including Twitter, Facebook and Instagram.<\/p>\n

Around 68,500 posts focused on the new entrants, Bank Zero, Discovery Bank and Tyme.<\/p>\n

BrandsEye uses topic analyses to gauge the sentiment of posts (either positive or negative), across 70 topics, and seven broad categories, including reputation, customer service, pricing and customer retention.<\/p>\n

The net index score is determined by subtracting negative sentiment from positive sentiment.<\/p>\n

Unimpressed with Discovery<\/strong><\/p>\n

BrandsEye said that the\u00a0response to Discovery Bank\u2019s launch was underwhelming – driven by complaints about the launch delays and onboarding issues with existing Discovery clients.<\/p>\n

“Discovery\u2019s announcement in November 2018 that 10% of the bank\u2019s shares will be given to black depositors was not welcomed by all consumers and drove a significant decline in sentiment.<\/p>\n

“Tyme performed well with growing awareness and improving sentiment post-launch,” it said.<\/p>\n

“Positive sentiment for Bank Zero was driven by engagement with the bank\u2019s co-founder, Michael Jordaan.”<\/p>\n

\"\"<\/a><\/p>\n

BrandsEye SA chief executive, Nic Ray, said that the county’s newest banks will have to work hard to win over customer loyalty.<\/p>\n

“The excitement that paved the way for their long-awaited arrival will likely be tempered by growing service requests and complaints as the banks onboard new customers,” he said.<\/p>\n

“The key challenge will be maintaining a positive customer experience as they scale their customer base and switch on new products and services.”<\/p>\n

\n

Read: What to expect from South Africa\u2019s banks by 2035<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BrandsEye has released its 2019 South African Banking Sentiment Index, revealing the sentiment around the country’s newest banking entrants. <\/p>\n","protected":false},"author":10,"featured_media":284182,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[961],"tags":[11564,26],"class_list":["post-352515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-brandseye","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/352515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=352515"}],"version-history":[{"count":8,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/352515\/revisions"}],"predecessor-version":[{"id":352899,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/352515\/revisions\/352899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/284182"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=352515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=352515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=352515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}