Applicants can then collect their card or passport at a Home Affairs office or the nearest supported bank branch that offers a Home Affairs Live Capture Service.<\/p>\n
Once a card or passport is ready for collection, it can be picked up at one of these bank branches. Users will need to provide biometric authentication to receive their documents.<\/p>\n
The process saves citizens the trouble of waiting in long queues at a Home Affairs office, where this type of task can be more time-consuming.<\/p>\n
Currently, the E-Home Affairs branches are available at 16 bank locations across the country, most of which are in Gauteng.<\/p>\n
MyBroadband spoke to South Africa\u2019s major banks, which confirmed that 19 new locations will be added in the coming months.<\/p>\n
Absa<\/strong><\/p>\n Managing Executive of Physical Channels at Absa Retail and Business, Tshiwela Mhlantla, said that DHA IT equipment installation is currently in progress at ten new branches.<\/p>\n These are expected to be completed during the course of the year, she said.<\/p>\n The branches where the service will be rolled out are Rosebank Mall, Menlyn Maine, Key West, Claremont, Stellenbosch, Waterfall Mall, Woodlands, Pinetown, Fourways Mall, and Randburg.<\/p>\n Mlhantla said the bank\u2019s customers are embracing the service.<\/p>\n \u201cAlthough only four branches are currently operational, the branches process roughly 1,000 smart card applications per month and around 1,200 passport applications on average,\u201d Mlhlanta said.<\/p>\n FNB<\/strong><\/p>\n FNB Points of Presence CEO Lee-Anne van Zyl confirmed that the bank was expanding the service to more branches across the country in 2020.<\/p>\n \u201cThe Bank continues to work with the Department of Home Affairs to explore making the service available in all major provincial hubs across South Africa, with additional sites in Kwa-Zulu Natal and Gauteng as priority.\u201d<\/p>\n Van Zyl said the names of the additional branches would be announced in due course.<\/p>\n She also noted that the bank has seen enormous interest from customers in the service.<\/p>\n \u201cTo date, we have issued over 200,000 Smart ID cards and passports since the inception of the partnership with the Department.\u201d<\/p>\n Nedbank<\/strong><\/p>\n Nedbank said it will extend E-Home Affairs services to another four branches in 2020<\/p>\n \u201cService at Nedbank St. George\u2019s Mall, Rustenburg Square, Nedbank Durban North, and Nedbank North Cape Mall is planned to go live between February and June 2020,\u201d the bank said.<\/p>\n It said customers are generally positive and appreciate the convenience of the service. The bank said the service was particularly popular with first-time ID applicants and passport seekers.<\/p>\n \u201cUsage numbers do vary depending on whether it is during a school holiday period or not. Numbers vary between 30 and 70 applications per day per site.\u201d<\/p>\n Standard Bank<\/strong><\/p>\n Standard Bank spokesperson Ross Linstrom said the bank will open five more branches which offer SmartID and Passport services.<\/p>\n Two of the branches \u2013 one in Kingsmead in Durban, KZN and another in Jubilee Mall in Hammanskraal, North West \u2013 came online on 10 February.<\/p>\n The other three branches \u2013 in Port Elizabeth, Kathu, and Promenade Mall in Cape Town \u2013 are expected to open by the end of March 2020.<\/p>\n Confirmed upcoming E-Home Affairs branches<\/strong><\/p>\n Below are the confirmed upcoming bank branches, as well as the bank branches that currently offer Smart ID card and Passport services.<\/p>\n Current E-Home Affairs branches<\/strong><\/p>\n This article originally appeared on MyBroadband<\/a><\/strong>.\u00a0<\/em><\/p>\n![\"\"](\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2019\/03\/Absa-e1552284139915.jpg\")
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