The South African Revenue Service (SARS) will continue to offer a number of services during South Africa’s 21-day coronavirus lockdown, says commissioner Edward Kieswetter.<\/p>\n
\u201cWe wish to reassure them that SARS remains committed to providing the necessary services necessary for government to continue receiving the necessary tax revenues that fund the provision of public goods and services, whilst ensuring that the much-needed refunds flow to taxpayers already experiencing hardship,” he said.<\/p>\n
“Even during this trying time, as part of our strategic objective, we will continue to provide certainty and make it easy for taxpayers and traders to interact with SARS.<\/p>\n
“I am sure that honest taxpayers would also like the assurance that during this time, our tax and customs laws remain in force to prevent fraudulent and criminal abuse of the tax system.<\/p>\n
Below are the list of service options which will be open to taxpayers during the lockdown.<\/p>\n
Online services<\/strong><\/p>\n SARS Contact Centre<\/strong><\/p>\n SARS will have staff available at the SARS Contact Centre and you can engage with them on 0800 00 7277. The following services are available at the SARS Contact Centre:<\/p>\n Mail facilities<\/strong><\/p>\n As not all services are available through the online channels and via the SARS Contact Centre, the revenue collector has therefore provided the following dedicated e-mail channels for you to engage with SARS:<\/p>\n General Mail:<\/p>\n Any outstanding debt queries and deferred arrangements requests may be sent to the following email addresses during lockdown:<\/p>\n Appointments<\/p>\n Should any of these channels not be able to deal with your specific issue and if you still want to consult a SARS agent, you can, in exceptional circumstances, book an appointment at a SARS branch.<\/p>\n Go to the SARS website to make the appointment.\u00a0 You are reminded of the lockdown restrictions that are in place when you are travelling to a SARS branch.<\/p>\n\n
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