The data shows that nearly 50% of conversation within the banking industry Covid-19 conversation centred on relief measures implemented by banks (CSI).<\/p>\n
“This generated mixed sentiment from consumers,” Brandseye said.<\/p>\n
“Some thanked banks for ‘payment holidays’ for clients, while others claimed banks took too long to offer relief<\/strong> or did not offer wide enough benefits<\/strong> for clients. Consumers frequently compared banks\u2019 offerings in this regard.”<\/p>\n The data also shows that consumers pre-emptively asked banks for relief from loan repayments.<\/p>\n “This is evidenced by high proportions of consumers asking about home loans, outstanding debt and business banking options in Covid-19 conversation,” said Brandseye. ” This suggests that consumers expect clarity around the relief offerings.”<\/p>\n The treatment of staff<\/strong> was also\u00a0cited in the banking industry\u2019s top 10 topics.<\/p>\n “Consumers expressed anger that banks were still open despite the imminent lockdown, as well as claims that banks were threatening employees with retrenchments. This indicates that consumers care about staff treatment in crises.”<\/p>\n![\"\"](\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2020\/04\/Banks-1.png\")
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