Woolworths has a launched new contactless drive-through service, allowing shoppers to order online and collect without leaving their car.<\/p>\n
The group said that its first trial of the service was officially held at its Durbanville Food Store over the Easter weekend.<\/p>\n
\u201cDuring these last few weeks, we have been focused on putting in place all the necessary precautions to safeguard the wellbeing of our customers and employees during the Covid-19 pandemic,” said Liz Hillock, head of Online and Mobile at Woolworths.<\/p>\n
“We have seen an unprecedented increase in demand for our online offering during this crisis. Since the start of the lockdown we\u2019ve increased our capacity by over 50% but demand remains sky-high.”<\/p>\n
“As an example, for the Easter period, we opened up almost 2,000 additional delivery slots which were taken up in a matter of hours.”<\/p>\n
Hilock said that the new drive-through service has been integrated into the Woolworths website.<\/p>\n
This means that the the correct catalogue is shown for the correct store, all pricing and discounts apply, and payment is processed safely online with zero contact.<\/p>\n
“Customers simply arrive at our store during the chosen collection window, and our assistants will greet you at the allocated Click & Collect parking bays and bring your groceries to your boot,” she said.<\/p>\n
Hillock said that the group aims to roll out trial Click and Collect services to a further 14 stores in the coming days across South Africa.<\/p>\n
“As we roll out and refine our processes, we will open up more slots and capacity for the service,” she said.<\/p>\n
The Click & Collect trial service is set to launch in the following stores:<\/p>\n