Network and service provider, Seacom has launched its Internet Service Provider, WonderNet, offering fibre to the home solutions (FTTH).<\/p>\n
The ISP will offer uncapped and unthrottled fibre products with speeds ranging from 10Mbps to 1Gbps.<\/p>\n
All WonderNet packages will include a standard Wi-Fi router and will be available on a month-to-month basis. There is also no fair usage policy (FUP) and no contention ratios.<\/p>\n
Pricing for these products has not yet been announced, and Seacom said it has developed a digital platform for the ISP \u2013 which will go live in May 2020.<\/p>\n
Seacom said that WonderNet leverages the quality of the company\u2019s connectivity to offer consumers the capacity they need.<\/p>\n
\u201cBy responding to the growing needs of consumers across the country, WonderNet supports homebound families with a full turnkey solution that makes things easier, faster, and more reliable,\u201d Seacom said.<\/p>\n
\u201cLinked to one of Africa\u2019s leading Internet service providers, WonderNet provides superior service and comes from a heritage of quality.\u201d<\/p>\n
Mobile app and digital support<\/strong><\/p>\n Seacom said it has invested in its digital support infrastructure for WonderNet, which will provide customers with fast and efficient support.<\/p>\n \u201cConsumers require a simple, fast and effective way to do business and connect themselves and more importantly, their families, with the digital world,\u201d said Seacom head of FTTH and SME Matthew Campbell.<\/p>\n \u201cTraditional methods of doing business don\u2019t cater to the consumer anymore. This is how the WonderNet concept was born.\u201d<\/p>\n \u201cOur mobile app-driven, one touch-point architecture allows consumers to easily check their usage, invoicing, and how their order is progressing.\u201d<\/p>\n This platform will also allow customers to log support tickets, perform speed tests, and access 24\/7 support without the frustration of sitting on calls.<\/p>\n Seacom chief commercial officer Steve Briggs acknowledged that the fibre-to-the-home space in South Africa is competitive, but added that WonderNet\u2019s superior customer experience and automated systems would give the new ISP an edge.<\/p>\n \u201cIt\u2019s a very competitive space, but ISPs that plan to have a long-term play in FTTH will be those that offer superior customer experience and automated systems with great digital interfaces,\u201d Briggs said.<\/p>\n \u201cImportantly, we\u2019ve invested in a digital platform, including an app, to enable a seamless self-service.\u201d<\/p>\n \u201cWe want to create a great consumer product and an even better customer experience,\u201d he said.<\/p>\n \u201cWonderNet is focused on keeping things simple, while at the same time ensuring the continuity of home connectivity in South Africa.\u201d<\/p>\nLaunching in a competitive market<\/h3>\n
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