The main issue behind Cell C\u2019s recent network problems is the lack of seamless hand-over between its network and Vodacom, Cell C CEO Alan Knott-Craig recently told MyBroadband.<\/p>\n
Cell C has a national roaming agreement with Vodacom, and subscribers are able to connect to Vodacom\u2019s network when they fall outside Cell C coverage.<\/p>\n
However, the hand-over from Cell C to Vodacom is not as seamless as it should be, Knott-Craig said.<\/p>\n
He explained that as more users enter a 3G cell, the coverage provided by its tower effectively decreases. Subscribers at the edge of the cell might suddenly find themselves unable to connect.<\/p>\n
This is where the hand-over between Cell C and Vodacom needs to be seamless, Knott-Craig said, otherwise customers will have a poor experience.<\/p>\n
He said that they have tried to resolve the matter with Vodacom, with no luck. Cell C will therefore be lodging a complaint with ICASA, Knott-Craig said.<\/p>\n
Knott-Craig explained that their roaming agreement with Vodacom is still valid for a few more years and that terminating it isn\u2019t an option as they would need to \u201cblock up holes\u201d in their network before they switch off Vodacom roaming in an area.<\/p>\n
Vodacom was not immediately able to comment by the time of publication, but has promised to provide feedback soon.<\/p>\n
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