The worldwide IT outsourcing (ITO) market is forecast to reach $288 billion in 2013, a 2.8% increase in US dollars (and 5.1 % in constant currency) from 2012, according to Gartner.<\/p>\n
The group noted however, that compared with its previous forecast, nearly all ITO segments are now forecast to grow more slowly during 2013.<\/p>\n
“We continue to see overall market growth being constrained by near-term market factors, such as evolving ITO delivery models, economic, political and labor conditions, and service provider financial performance,” said Bryan Britz, research vice president at Gartner.<\/p>\n
“Mature Asia\/Pacific and Western Europe are the regions where the outlook is most tempered, partly due to currency but also reflective of our view that 2013 is likely to be similar to 2012 in these regions.”<\/p>\n
Britz said that planned new adoption of ITO remains positive in all service line segments. However, constrained IT budgets, an evolving ITO delivery model, economic conditions and cost-focused buyers are limiting the growth potential of the ITO market.<\/p>\n
According to Gartner, accelerated buyer plans related to bring your own device (BYOD), and reduced enterprise support requirements for end-user devices produce a more tempered outlook for end-user outsourcing than in past quarters.<\/p>\n
Outsourced support for mobile end user devices will see strong growth through 2017 due to increased enterprise adoption of mobile devices, including smartphones, tablets and other handheld devices.<\/p>\n
Desktop outsourcing, however, is in a gradual decline that would be sharper were it not for uptake in Latin America, emerging Asia\/ Pacific and Greater China, the consultancy said.<\/p>\n
ITO markets in emerging Asia\/Pacific, Latin America and Greater China will all grow more than 13% in 2013 and 2014. Expansion by multinationals into these regions, new buyers of ITO that are themselves growing organisations, and fertile economic conditions all drive the positive outlook.<\/p>\n
In North America, Gartner predicts that buyers will seek to transition more IT work to annuity-managed service relationships for cost takeout and more predictability in IT costs. This will keep ITO growing in the region through 2016.<\/p>\n
Economic austerity initiatives (fueled by a reluctance to hire or make large capital purchases) and enterprises pursuing asset-light IT strategies continue to push clients toward externally provided services, Gartner said.<\/p>\n
“Historically, ‘run the business’ costs have been less impacted by economic challenges than has discretionary spending on new projects,” said Britz.<\/p>\n
“Nevertheless, increased client adoption of pricing models that create volume variability is causing the ITO market to exhibit more cyclical patterns. This shift will continue as clients seek to reduce the nearly two-thirds of IT budgets devoted to operations, while shifting the expense from capital expenditure to operating expenditure through the consumption of ITO service lines.”<\/p>\n
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