{"id":433965,"date":"2020-09-17T10:33:29","date_gmt":"2020-09-17T08:33:29","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=433965"},"modified":"2020-09-17T10:33:29","modified_gmt":"2020-09-17T08:33:29","slug":"get-remote-working-solutions-for-your-call-centre-now","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/433965\/get-remote-working-solutions-for-your-call-centre-now\/","title":{"rendered":"Get remote working solutions for your Call Centre now"},"content":{"rendered":"<p>If your call centre staff are working remotely, you need a solution which ensures your business continues to hit its targets and deliver top-class customer support.<\/p>\n<p>This is important for companies in various sectors, including insurance, banking, medical and financial services, market research, and debt collection \u2013 as they all rely heavily on their call centres to run at full capacity.<\/p>\n<p>With remote working here to stay, you need to ensure that your agents are managed properly and that solid structures are in place to monitor their performance.<\/p>\n<p>This is where Euphoria Telecom\u2019s Contact Centre solutions can save the day.<\/p>\n<p>These solutions are easy to implement, provide excellent versatility and security, and do not tie you into any long-terms contracts.<\/p>\n<p>Euphoria Telecom\u2019s Contact Centre suite provides your business with access to over 200 powerful features, including:<\/p>\n<ul>\n<li>Scripting<\/li>\n<li>Dispositioning<\/li>\n<li>Real-time wallboards<\/li>\n<li>Scheduled reporting<\/li>\n<li>Campaign management<\/li>\n<li>API integrations<\/li>\n<li>Power diallers<\/li>\n<li>And so much more<\/li>\n<\/ul>\n<p>Most importantly, you can use Euphoria\u2019s industry-leading Telephone Management System (TMS) to monitor your staff\u2019s work time and attendance from anywhere.<\/p>\n<p>All of this lets you take back control of your call centre and make informed business decisions using up-to-the-minute data.<\/p>\n<h3 class=\"my-4\">Contact Euphoria Telecom today<\/h3>\n<p>As South Africa\u2019s leading cloud-based business telephony provider, Euphoria Telecom has been at the forefront of VoIP technology since 2010.<\/p>\n<p>The company now has 4,000+ happy customers across the country, ranging from start-ups to multi-franchise businesses.<\/p>\n<p>As Euphoria Telecom strives to help its clients to innovate and gear up for the future of business post COVID-19, its game-changing Contact Centre product has been extended to include a full suite of remote working features.<\/p>\n<p>To get in touch with Euphoria Telecom about its Contact Centre solutions, please complete the form below.<\/p>\n<p><iframe loading=\"lazy\" style=\"width: 100%; margin-top: 20px;\" src=\"https:\/\/leads.mybroadband.co.za\/euphoria\/\" width=\"100%\" height=\"550px\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Euphoria Telecom\u2019s Contact Centre solutions let your business provide a top-class call centre experience no matter where your employees are based.<\/p>\n","protected":false},"author":57,"featured_media":433969,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[15305],"class_list":["post-433965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-euphoria-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/433965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=433965"}],"version-history":[{"count":2,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/433965\/revisions"}],"predecessor-version":[{"id":433973,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/433965\/revisions\/433973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/433969"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=433965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=433965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=433965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}