Capitec says it will make up it easier for clients to sign up and get bank cards in the coming months, as it introduces new features to onboard customers.<\/p>\n
In an interview with BusinessTech, Capitec chief executive officer Gerrie Fourie said that the bank has just launched the ability to open an account and join Capitec through its mobile app<\/strong>.<\/p>\n This can be done by simply taking a selfie and scanning your ID documentation, he said.<\/p>\n Fourie said that Capitec uses Home Affairs data to confirm the personal information, with clients also required to fill out the necessary FICA information.<\/p>\n Once this is completed, the user can create a virtual card and collect a physical bank card from one of Capitec’s branches at a later date, he said.<\/p>\n Fourie said that Capitec was also working on a new system that will allow customers to have their cards delivered directly to them at home, instead of being required to go into a branch.<\/p>\n This system is expected to roll out from May 2021 onwards, he said.<\/p>\n Changes to branches\u00a0<\/strong><\/p>\n Fourie also confirmed that the bank was currently phasing out cashiers<\/strong> with an automated system across all of its branches.<\/p>\n This will form part of plans to upgrade 220 branches in 2021, with the remainder of the bank’s branches to be upgraded in 2022.<\/p>\n He explained that just two years ago, Capitec’s branches were 90 – 95% ‘assisted’ meaning that customers received help in some way from an employee.<\/p>\n Today, Fourie said that Capitec’s are 40% ‘self-help’, with much of the branch upgrades focusing on bringing self-help kiosks and functionality to the foreground.<\/p>\n In explaining the decision to phase out cashiers, Fourie said that these employees will be shifted to more customer-facing roles so that they may assist clients more directly.<\/p>\n He added that the job of a cashier requires no actual skills, with a person effectively being given money which they then drop into a machine to count.<\/p>\n Instead, Fourie said it was important that these employees are able to do what ‘humans do best’ and actually apply themselves to jobs that require human input and thinking.<\/p>\n
\n