Last year, when OUTsurance announced a record low number of complaints referred to the Ombudsman for Short-Term Insurance (OSTI), the insurer committed to doing even better in the future.<\/p>\n
Now, with the recent publishing of OSTI\u2019s 2020 Annual Report, OUTsurance is yet again the insurer with the fewest complaints referred, when compared to the 10 largest* short-term insurers by claims volume.<\/p>\n
This time, OUTsurance\u2019s referral rate has plummeted to less than one complaint (0.881) for every 1 000 claims submitted, with the average referral rate of their peers almost triple at 2.53 complaints for every 1 000 claims submitted.<\/p>\n
It\u2019s a brand-new record, which means that OUTsurance has led their peer group for at least the last six years.<\/p>\n
Danie Matthee, OUTsurance\u2019s CEO, said, \u201cTreating customers fairly, and settling their claims accurately and quickly, is all part of our brand promise.<\/p>\n
We continuously strive to improve on the high standards we set for ourselves and this independent validation is extremely pleasing.<\/p>\n
I\u2019d like to thank each and every staff member for helping us achieve this record.\u201d<\/p>\n