Liz Hillock is head of online & mobile at Woolworths where she has led the retailer’s e-commerce team, digital marketing, as well as the MySchool, MyVillage, and MyPlanet loyalty programmes over the past five years.<\/p>\n
Prior to that, she was head of digital, overseeing the digital transformation and digital strategy at Woolworths.<\/p>\n
Hillock\u00a0 has also served as an ecommerce consultant in the education space, and served as marketing & customer support director at Kalahari.com, before it merged with Takealot.com.<\/p>\n
Hillock studied at Rhodes University, obtaining a bachelor of commerce: Management, Industrial Psychology. She also attended the Institute of Futures Research, Stellenbosch Business School, where she obtained a MPhil Futures Studies degree (Cum Laude), followed by a postgraduate diploma in Futures Studies (Cum Laude).<\/p>\n
On this episode of Business Talk, Hillock talks through the the progress of Woolies Dash, the group’s same-day delivery service launched as a trial at the end of last year. She also discusses how the pandemic has ramped up the move to online – with mobile across all departments showing ‘astonishing’ growth.<\/p>\n
Hillock also underscores Woolworth’s ethical journey, and the shift in consumer behaviour post-lockdown.<\/p>\n
The full interview is embedded below. You can find all the Business Talk with Michael Avery interviews here<\/a>.<\/p>\n