The South Africa Post Office (SAPO) aims to ramp up the government services it offers to customers as part of an ongoing modernisation effort.<\/p>\n
In the group’s recently published corporate plan for 2021 – 2024, the SAPO said a particular focus is customer retention.<\/p>\n
To this end, dedicated account managers and senior managers have been assigned to existing customers. Account managers are also tasked with cross-selling and up-selling on existing and new products and services to customers.<\/p>\n
“In this regard, sales have adopted a revenue share partnership model that does not require the South African Post Office to commit upfront investments.”<\/p>\n
In addition, several new products and services will be launched, which will create alternative revenue streams, the SAPO said.<\/p>\n
“It is expected that these new products and services will lower the organisation’s reliance on traditional revenue streams.”<\/p>\n
Expanded government services\u00a0<\/strong><\/p>\n The corporate plan states that the SAPO plans to expand its government services portfolio to offer a number of new and extended services.<\/p>\n This includes the issuing of identity documents, passports and various government-issued certificates such as birth certificates.<\/p>\n Motor Vehicle Licence (MVL) terminals will also be increased at high-volume branches and in other high potential areas as well, it said.<\/p>\n A digital\/online MVL payment system is also being explored for implementation as part of the initiatives to digitize this service.<\/p>\n “In collaboration with government, the South African Post Office will offer social grants and other payment services, motor vehicle license renewals, and identity card renewal services, amongst others.<\/p>\n “These services position the SA Post Office as the face of government in all communities throughout South Africa,” it said.<\/p>\n Electronic mall\u00a0<\/strong><\/p>\n The SAPO said that its new offering of digital services will create new revenue streams that include digital advertising and digital retailing services.<\/p>\n This will include the launch of an e-commerce digital mall, which is expected to drive parcel volume and revenue growth, it said.<\/p>\n “To this end, the South African Post Office is engaging with several logistics providers and prominent marketplaces to leverage physical infrastructure whilst maintaining seamless integration from a customer experience perspective.”<\/p>\n More financial options\u00a0<\/strong><\/p>\n The SAPO also aims to expand its financial services offering, and the group said its\u00a0in-store bill payments channel will be augmented with an online bill Payment system<\/p>\n This will include various value-added services such as SMS notification, it said.<\/p>\n “Currently, the SA Post Office have a payments capability almost equivalent to the National Payment System at a technical level – however, this network will be implemented as part of the broader infrastructure as a service program.<\/p>\n “Also planned is adding new products to the financial product portfolio, such as medical insurance, general insurance and cashless solutions.”<\/p>\n
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